What does an IT help desk technician do?

IT help desk technicians resolve technical issues for employees or customers. This includes password resets, software installations, hardware troubleshooting, network connectivity issues, and escalating complex problems to higher support tiers.

What is the career path from IT help desk?

IT help desk is one of the best entry points into tech. Common career paths include: Help Desk → Desktop Support → Systems Administrator → Network Engineer, or Help Desk → IT Support → Cloud Engineer → DevOps Engineer.

What certifications help for IT help desk jobs?

CompTIA A+ is the gold standard for entry-level IT help desk. Other valuable certs include CompTIA Network+, Microsoft 365 Certified, Google IT Support Professional, and ITIL Foundation for service management.

What is the salary range for IT help desk jobs?

Tier 1 (entry): $35k–$50k. Tier 2 (mid): $50k–$65k. Tier 3 (senior/specialist): $65k–$80k+. Lead/supervisor roles can reach $85k–$100k. Location and industry significantly impact pay.

1,458+ JobsUpdated Mar 11, 2026

IT Help Desk Jobs

IT help desk professionals are the backbone of every organization's technology support. From Tier 1 password resets to Tier 3 advanced troubleshooting, IT help desk roles offer a clear career ladder with salaries ranging from $40k at entry level to $80k+ for senior support engineers.

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Salary Range

$50k – $400k

Top Companies

Syms Strategic Group, LLC (SSG), Virtual Vocations Inc, NetImpact Strategies, Rentsync, TechBiz Global GmbH, Trane Technologies +31 more

Job Types

92% Full Time, 8% Contract

Top Locations

Washington, District of Columbia, Toronto, Ontario, Arlington, McLean

Work Model

86% On-Site, 14% Hybrid

Experience Levels

60% Mid Level, 20% Junior, 10% Senior

We found 1,458 it help desk jobs currently hiring in locations including Washington, District of Columbia, Toronto, Ontario, Arlington. Salaries range from $50k to $400k based on experience, location, and company size. Work arrangements include On-Site (86%), Hybrid (14%). Top employers include Syms Strategic Group, LLC (SSG), Virtual Vocations Inc, NetImpact Strategies and 34 other companies.

Companies Hiring for IT Help Desk Jobs

Syms Strategic Group, LLC (SSG)5 jobs

Virtual Vocations Inc4 jobs

NetImpact Strategies3 jobs

Rentsync2 jobs

TechBiz Global GmbH2 jobs

Trane Technologies2 jobs

+31 more companies hiring. Sign up to see all.

Career Path & Salary Progression

Intern

Salary varies

1 job

Junior

$50k–$85k

10 jobs

Mid Level

$52k–$400k

30 jobs

Senior

Salary varies

5 jobs

Staff

$92k–$122k

2 jobs

Latest Jobs Added

End User Support Specialist

Syms Strategic Group, LLC (SSG)

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IT Help Desk Jobs

Companies Hiring for IT Help Desk Jobs

Career Path & Salary Progression

Latest Jobs Added

End User Support Specialist

Service Desk Technician III

IT Support Specialist II

End User Support Specialist

Senior Service Desk Analyst

Technical Support Specialist (1-Year Contract)

Integrations & Technical Support Specialist

Senior Technical Support Engineer

Customer Support Specialist

Senior Service Desk Support

Technical Support Engineer (CAD/CAM systems)

Technical Support Engineer

End User Support Specialist

Technical Support Engineer (Tier 2)

Desktop Support Managers

Canada Remote IT Service Desk Technician – Work from Home

IT Field Support Technicians

IT Help Desk Technician

Desktop Support Technician Washington, DC. - Public Trust Required Technology Systems

Production Support Analyst

Technical Support Center Engineer

Technical Support Engineer

On-Site Desktop Support Engineer — Data Center & Field Tech

FT Customer Support Specialist

Global Service Desk Analyst

Service Desk Technician

Pharmacy Application Support Analyst

Service Desk Analyst I

End User Support Specialist

Applications Support Analyst

Application support analyst (Learning Technology Support Specialist)

SAP Security Support Analyst - ECC

PT Customer Support Specialist

Bilingual Service Desk Analyst 12-month Contract

IT Support Technician

End User Support Specialist

Service Desk Technician

IT Support Engineer

Information Systems Specialist-Help Desk

Technician, Help Desk IT (Contract Up to 6 Months)

IT Support Technician

Technical Support Engineer (CAD/CAM systems)

Telecom Tech Support Specialist — Customer‑First Solutions

Support Analyst

Service Desk Analyst II

Digital Support Specialist, Process Improvement

Help Desk Technician Tier 2

Technical Support Specialist

Equipment Support Specialist

Information Technology Desktop Support

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