Senior Technical Support Engineer
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Job Description
A company is looking for a Senior Technical Support Engineer.
Key Responsibilities
Serve as the final technical escalation point for Support, assisting teams with expert-level troubleshooting
Triage and validate bugs, perform deep-dive investigations, and route issues to Engineering with complete context
Collaborate with Product and customers to influence roadmap decisions and support complex technical issues
Required Qualifications
5-6 years in a technical, customer-facing role, with at least 2 years as an escalation point or senior technical leader
Proven experience partnering with Engineering teams and supporting enterprise-scale customers
Demonstrated success in owning complex problems in high-pressure scenarios
Advanced debugging skills with REST APIs, GraphQL, and integration payloads
Familiarity with cloud platforms and experience with programming languages such as Ruby, Python, or JavaScript is a plus
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