IT Help Desk Technician

A company is looking for an IT Help Desk Technician to assist clients with technical issues and provide exceptional customer service.

Key Responsibilities

Provide excellent customer service via phone and remote technical support

Walk clients through diagnostic procedures to identify and resolve errors

Set up, troubleshoot, and configure PCs, printers, peripherals, and network equipment

Required Qualifications

1-2 years of tech support experience is preferred

1-2 years of customer service experience

Bachelor's degree in Information Technology or Computer Science is preferred

Proven reliability and the ability to work independently

Proven time management skills