Technician, Help Desk IT (Contract Up to 6 Months)

**The Opportunity**

Reporting to the Supervisor, IT Operations, this role is responsible for identifying, analyzing, triaging if necessary, or resolving and documenting technology related requests for assistance. The role is the first point of contact for any technology related questions and concerns from Town staff. This role is required to provide exceptional customer service in line with the Town’s standards and collaborating with the IT team to ensure that all issues are resolved in a timely manner. As a Technician, Help Desk, you will perform the following duties, including but not limited to:

• Providing direct client support, through prioritizing, triaging and resolving requests made by staff for any technology related issue (computer, phone, mobile phone etc.); setting up hardware on client’s workstations, supporting clients through the installation of new software, and providing users with education, training, and information to assist in resolving the issue. Goal is to resolve as many issues directly as possible prior to triaging.
• Documentation of processes relating to issue resolution to ensure consistent service delivery
• Minor repair of hardware or coordination with vendors for hardware repair
• Maintain responsibility for assigned duties within the departmental and/or corporate Business Continuity Plan
• Perform additional duties and undertake special projects as assigned

This position offers an hourly range of $38.49 to $46.47.

• Applications for this posting will be accepted until _**_December 4th, 2024, 12:00PM EST_**_._