What do entry-level help desk jobs involve?

Tier 1 help desk roles involve answering support tickets, troubleshooting password resets, software installs, and hardware issues, documenting solutions, and escalating complex problems to senior staff.

Do help desk jobs require certifications?

Not usually for entry-level. CompTIA A+ is helpful and many employers offer it as part of onboarding. Google IT Support Certificate is another popular credential for getting started.

What salary can entry-level help desk workers expect?

Entry-level help desk salaries range from $35k to $55k depending on location. Help desk is a stepping stone - most people advance to system admin, network engineer, or security roles within 1–3 years.

513+ Jobs14 new this weekUpdated Apr 23, 2026

Entry Level Help Desk Jobs

Help desk positions are the most common entry point into IT careers. These Tier 1 support roles involve troubleshooting hardware and software issues, managing tickets, and assisting end users. No prior experience is required for many positions - strong communication skills and basic tech knowledge are enough to get started.

Get AI-Matched Jobs

Salary Range

$0k – $133k

Top Companies

Mayjorad Group- Synergy Center Fort McMurray, Leidos, Insight Global, SNI Companies, Collabera, SAIC +38 more

Job Types

90% Full Time, 10% Contract

Top Locations

CA, Fort McMurray, Silver Spring, Reston

Work Model

90% On-Site, 8% Hybrid, 2% Remote

Experience Levels

92% Junior, 8% Intern

We found 513 entry level help desk jobs currently hiring in locations including CA, Fort McMurray, Silver Spring. 14 new positions were added this week at companies like Evolver, ZenPoint Solutions LLC, BIS Safety Software. Salaries range from $0k to $133k based on experience, location, and company size. Work arrangements include On-Site (90%), Hybrid (8%), Remote (2%). Top employers include Mayjorad Group- Synergy Center Fort McMurray, Leidos, Insight Global and 41 other companies.

Companies Hiring for Entry Level Help Desk Jobs

Mayjorad Group- Synergy Center Fort McMurray2 jobs

Leidos2 jobs

Insight Global2 jobs

SNI Companies2 jobs

Collabera2 jobs

SAIC2 jobs

+38 more companies hiring. Sign up to see all.

Career Path & Salary Progression

Intern

$0k–$0k

4 jobs

Junior

$0k–$70k

46 jobs

Latest Jobs Added

Help Desk Lead/Supervisor

Evolver

1d ago

Help Desk Specialist / Knowledgebase Manager - U.S. Citizenship Required

ZenPoint Solutions LLC

1d ago

Customer Service Representative - Technical Support

BIS Safety Software

2d ago

Canada Remote IT Service Desk Technician – Work from Home

The Elite Job

2d ago

IT User Support Technician / System Support Technician

Synergy Center Medical Clinic

3d ago

Also searching for: it support, service desk, desktop support, support analyst, technical support, support specialist, support technician

1–50 of 513 jobs

1d ago

Help Desk Lead/Supervisor

Evolver·Reston, Virginia, US

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Entry Level Help Desk Jobs

Companies Hiring for Entry Level Help Desk Jobs

Career Path & Salary Progression

Latest Jobs Added

Help Desk Lead/Supervisor

Help Desk Specialist / Knowledgebase Manager - U.S. Citizenship Required

Customer Service Representative - Technical Support

Canada Remote IT Service Desk Technician – Work from Home

IT User Support Technician / System Support Technician

Technical Product Support Specialist I

IT User Support Technician / System Support Technician

IT User Support Technician / System Support Technician

Tier 3 Service Desk & System Administrator

Remote Customer Support Specialist for Insurance Services

Innovative Technical Support Specialist Focused on Customer Experience

Junior Computer Support Technician

Desktop Support Technician

Hardware Support Technician-Junior

IT Support Technician

Service Desk Technician

Help Desk Manager I - Secret Clearance | Rosslyn, VA

Tier 2 Help Desk Technician — Secret Clearance

Technical Support Technician

Junior Computer Support Technician with Security Clearance

IT Technician / OSS Support Specialist

Service Desk Technician

Customer Support Specialist

Remote Service Desk Technician I

Desktop Support Technician- 100% onsite

Procurement Support Specialist I

Technical Support Specialist IAT I

Associate Customer Support Specialist

Service Desk Incident Coordinator

Service Desk Technician

HVAC Technical Support Advisor

Dynamic Help Desk Analyst Role with IT Support Responsibilities

Junior Service Desk Technician

Experienced Help Desk Support Professional Ensuring Technical Excellence

Customer Support Analyst

TECHNICAL SALES SUPPORT SPECIALIST

Arts Support Technician

Global Service Desk Technician I

Help Desk Support Technician

IT Support Engineer I, Ops Tech Solutions (OTS)

Technical Support Technician

Support Analyst Level 1

Junior Service Desk Analyst/Systems Administrator #TS999

IT Service Desk Analyst

IT Service Desk Analyst

Skilled Application Support Analyst: Optimize and Enhance Solutions

Project Analyst/Technical Support (Help Desk)

Technical Support Engineer and Mobile Apps and Compliance

Help Desk Technician Intern

Search Engineer, Technical Support (Government Sector) - EVERGREEN ROLE

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