What does an IT help desk technician do?

IT help desk technicians resolve technical issues for employees or customers. This includes password resets, software installations, hardware troubleshooting, network connectivity issues, and escalating complex problems to higher support tiers.

What is the career path from IT help desk?

IT help desk is one of the best entry points into tech. Common career paths include: Help Desk → Desktop Support → Systems Administrator → Network Engineer, or Help Desk → IT Support → Cloud Engineer → DevOps Engineer.

What certifications help for IT help desk jobs?

CompTIA A+ is the gold standard for entry-level IT help desk. Other valuable certs include CompTIA Network+, Microsoft 365 Certified, Google IT Support Professional, and ITIL Foundation for service management.

What is the salary range for IT help desk jobs?

Tier 1 (entry): $35k–$50k. Tier 2 (mid): $50k–$65k. Tier 3 (senior/specialist): $65k–$80k+. Lead/supervisor roles can reach $85k–$100k. Location and industry significantly impact pay.

1,458+ JobsUpdated Mar 7, 2026

IT Help Desk Jobs

IT help desk professionals are the backbone of every organization's technology support. From Tier 1 password resets to Tier 3 advanced troubleshooting, IT help desk roles offer a clear career ladder with salaries ranging from $40k at entry level to $80k+ for senior support engineers.

Get AI-Matched Jobs

Salary Range

$38k – $100k

Top Companies

Third Octet, Jobs via Dice, Global Data Consultants, Prisma Health, Pet Valu, Ross Video +38 more

Job Types

92% Full Time, 8% Contract

Top Locations

CA, Ottawa, Ontario, Washington, District of Columbia, Kingston, California

Work Model

78% On-Site, 22% Hybrid

Experience Levels

64% Mid Level, 18% Junior, 8% Senior

We found 1,458 it help desk jobs currently hiring in locations including CA, Ottawa, Ontario, Washington, District of Columbia. Salaries range from $38k to $100k based on experience, location, and company size. Work arrangements include On-Site (78%), Hybrid (22%). Top employers include Third Octet, Jobs via Dice, Global Data Consultants and 41 other companies.

Companies Hiring for IT Help Desk Jobs

Third Octet2 jobs

Jobs via Dice2 jobs

Global Data Consultants2 jobs

Prisma Health2 jobs

Pet Valu2 jobs

Ross Video2 jobs

+38 more companies hiring. Sign up to see all.

Career Path & Salary Progression

Intern

Salary varies

1 job

Junior

$80k–$100k

9 jobs

Mid Level

$55k–$80k

32 jobs

Senior

$63k–$80k

4 jobs

Latest Jobs Added

Application Support Analyst: ERP & Power Platform

Terrestar Solutions - Strigo

7w ago

Remote IT Support Analyst — Cloud & Client Solutions

Third Octet

7w ago

Phone‑Based Technical Support Engineer – Medical Devices

Trane Technologies

7w ago

Senior Help Desk Analyst

NFF Inc

7w ago

Bilingual IT Service Desk Agent – Flexible Shifts

Groupe Dynamite Inc.

7w ago

Also searching for: it support, service desk, desktop support, support analyst, technical support, support specialist, support technician

1,451–1,500 of 1,458 jobs

7w ago

Application Support Analyst: ERP & Power Platform

Terrestar Solutions - Strigo·Montreal, Quebec, CA

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IT Help Desk Jobs

Companies Hiring for IT Help Desk Jobs

Career Path & Salary Progression

Latest Jobs Added

Application Support Analyst: ERP & Power Platform

Remote IT Support Analyst — Cloud & Client Solutions

Phone‑Based Technical Support Engineer – Medical Devices

Senior Help Desk Analyst

Bilingual IT Service Desk Agent – Flexible Shifts

Remote IT Support Analyst — Cloud & Client Solutions

Technical Support Specialist

Customer Support Specialist (SaaS)

Intermediate IT Help Desk Support Technician (Bilingual, Remote)

Junior Bilingual Deskside Support Specialist to provide support within an O365 environment

Technology Support Specialist

On-Site IT Helpdesk Support Analyst – Sudbury

Overnight Support Specialist – Payments Tech

Desktop Support Analyst – Windows & Microsoft 365 (Onsite)

Hybrid IT Support Specialist | SaaS & Onboarding Expert

Service Desk Analyst FULL TIME Monday - Friday 8 AM to 4:30 PM

IT Help Desk Technician

Application Support Analyst (MID) with Security Clearance

Application Support Analyst / Systems Administrator - ( Hybrid )Audubon, PA

Senior IT Support Specialist

Technical Support Specialist - Ottawa

Executive IT Support Specialist — Hybrid

Hybrid Junior Tech Support Analyst – Insurance Software

IT Support Technician — Windows & Network Pro

Service Desk Analyst FULL TIME Monday - Friday 8 AM to 4:30 PM

Help Desk Technician

Technical Support Specialist - Flexible Hours (Contract)

Federal Help Desk Analyst — 1st Line IT Support; Arlington

IT Help Desk Analyst II — Secret Clearance

Application Support Analyst - (Oracle Cloud Fusion)

Technical Support Engineer, Spanish Speaking

Montreal Service Desk Analyst: Cloud

L2 Duty Technical Support Engineer

Remote Support Specialist I - Energy Efficiency

Network Support Technician (Phone-First)

Epic App Support Analyst, Tier 3, FT, Variable

IT Support Specialist

Analyste bilingue – Centre de soutien (Help Desk)/Bilingual Help Desk Analyst

Epic App Support Analyst Tier 3, FT, Variable

Technical Support Specialist I

Technical Support Specialist (Job Req #2026-133)

Technical Support Specialist (Job Req #2026-133)

Analyste bilingue – Centre de soutien (Help Desk)/Bilingual Help Desk Analyst

Technical Support Specialist - Electrophysiology Systems (Hybrid)

Hybrid IT Support Engineer — FinOps & Customer Success

Hybrid Service Desk Technician: Windows & iOS

Senior IT Support Specialist - VIP Desktop & Cross-Platform

Applications Support Analyst - IT

DevOps Engineer/Production Support Analyst

Technical Support Engineer - AI-Driven SaaS

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