IT Support Technician

IT Support Specialist

Company: DXP Canada

Reports To: IT Manager

Location: Calgary, AB

Position Summary

We are seeking a customer-focused and technically skilled IT Support Specialist to join our team. This role is responsible for providing day-to-day technical support to staff, ensuring hardware, software, and network systems operate efficiently. The ideal candidate is a strong problem-solver who thrives in a fast-paced environment and is committed to delivering excellent service.

Key Responsibilities

• Provide technical assistance with computer hardware and software
• Respond to and resolve user issues via phone, in person, or electronically
• Log, track, and manage bugs and enhancement requests
• Install, configure, and update hardware and software as needed
• Image and deploy desktop and laptop computers
• Maintain and update online tips, troubleshooting guides, and knowledge base documentation
• Deliver introductory online and classroom training for company products
• Troubleshoot and resolve technical issues in a timely and professional manner using available internal resources

Qualifications

• Associate’s Degree in Computer Science, Management Information Systems (MIS), or related field
• Minimum 2+ years of experience in IT support or desktop support
• Strong troubleshooting and critical thinking skills
• Excellent customer service and communication skills
• Ability to prioritize tasks and manage multiple requests effectively

Technical Requirements

• Windows 10 & 11
• Active Directory / Azure AD
• Microsoft Exchange
• Microsoft Office 365 (O365)
• Desktop support experience
• Working knowledge of Mac OS
• Familiarity with Polycom and Cisco WebEx

What We’re Looking For

• A proactive, solutions-oriented mindset
• Strong attention to detail
• Ability to work independently and collaboratively
• Commitment to providing timely and professional technical support
• Must be able to travel within Canada and USA