Senior Service Desk Analyst

A company is looking for a Service Desk Analyst to support mission-critical operations in a highly regulated healthcare environment.

Key Responsibilities

Manage and resolve Level 2-3 service desk tickets across North America

Serve as an escalation point for complex incidents and conduct root cause investigations

Administer Microsoft 365 and manage identity systems including Active Directory and Okta

Required Qualifications

Minimum 7 years of experience in enterprise IT Service Desk or End-User Computing

Expertise in Level 2-3 troubleshooting in complex environments

Strong experience with Microsoft 365 and SharePoint administration

Hands-on experience with Intune and endpoint lifecycle management

Experience with Power Apps, Power Automate, and Power BI solutions