What do entry-level help desk jobs involve?

Tier 1 help desk roles involve answering support tickets, troubleshooting password resets, software installs, and hardware issues, documenting solutions, and escalating complex problems to senior staff.

Do help desk jobs require certifications?

Not usually for entry-level. CompTIA A+ is helpful and many employers offer it as part of onboarding. Google IT Support Certificate is another popular credential for getting started.

What salary can entry-level help desk workers expect?

Entry-level help desk salaries range from $35k to $55k depending on location. Help desk is a stepping stone - most people advance to system admin, network engineer, or security roles within 1–3 years.

513+ JobsUpdated Mar 16, 2026

Entry Level Help Desk Jobs

Help desk positions are the most common entry point into IT careers. These Tier 1 support roles involve troubleshooting hardware and software issues, managing tickets, and assisting end users. No prior experience is required for many positions - strong communication skills and basic tech knowledge are enough to get started.

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Salary Range

$0k – $107k

Top Companies

Rentsync, Maximus, McCarthy Tétrault LLP, Long View Systems, NetImpact Strategies, 1US01 Alight Solutions LLC +34 more

Job Types

90% Full Time, 10% Contract

Top Locations

St. Catharines, California, Toronto, Ontario, Arlington, Burlington

Work Model

70% On-Site, 28% Hybrid, 2% Remote

Experience Levels

90% Junior, 10% Intern

We found 513 entry level help desk jobs currently hiring in locations including St. Catharines, California, Toronto, Ontario, Arlington. Salaries range from $0k to $107k based on experience, location, and company size. Work arrangements include On-Site (70%), Hybrid (28%), Remote (2%). Top employers include Rentsync, Maximus, McCarthy Tétrault LLP and 37 other companies.

Companies Hiring for Entry Level Help Desk Jobs

Rentsync7 jobs

Maximus2 jobs

McCarthy Tétrault LLP2 jobs

Long View Systems2 jobs

NetImpact Strategies2 jobs

1US01 Alight Solutions LLC1 job

+34 more companies hiring. Sign up to see all.

Career Path & Salary Progression

Intern

Salary varies

5 jobs

Junior

$0k–$85k

45 jobs

Latest Jobs Added

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ETL & Informatica Application Support Analyst - Virtual

1US01 Alight Solutions LLC·US

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Entry Level Help Desk Jobs

Companies Hiring for Entry Level Help Desk Jobs

Career Path & Salary Progression

Latest Jobs Added

ETL & Informatica Application Support Analyst - Virtual

End User Support Specialist - Contract / Permanent - Ottawa, ON, Canada

Technician, Desktop Support 28896

Software Support Analyst I

Fairfax Application Support Analyst

Analyst, Service Desk & Automation

Java Application Support Analyst

IT Support Specialist (12-Month Contract) – Windows & Networking

Technician 1 - Help Desk Support

Experienced Remote Data Analyst and Online Chat Support Specialist – Data-Driven Insights and Exceptional Customer Experience

IT Support Technician

Tier 1 & 2 Help Desk Support Specialist

Desktop Support Specialist

Tier II/III Remote Help Desk

GET - Technical Support

Technical Support Engineer - IT & Software 🏆

Network and Systems Support Technician - Laval

Bilingual Service Desk Analyst 12-month Contract

Integrations & Technical Support Specialist

Integrations & Technical Support Specialist

Network Support Technician

User Support Technician

Technical Support Engineer / Project Management (Engineer)

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Technician 1 - Help Desk Support

DESKTOP SUPPORT

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CompTIA Certified Service Desk Analyst

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Technical Support Specialist (1-Year Contract)

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Technical Support Specialist (1-Year Contract)

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Canada Remote IT Service Desk Technician – Work from Home

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Bilingual Service Desk Analyst 12-month Contract

IT Support Technician

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IT Executive Support Analyst

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