Application Support Analyst

A key role in our organization is the Application Support Analyst - Implementations position. This critical member will be responsible for ensuring seamless implementation and ongoing support of our pharmacy systems.

Key Responsibilities

• Configure and validate pharmacy setup configurations to resolve issues during onboarding and offboarding phases, minimizing downtime and disruptions.
• Create comprehensive end-user training programs, including detailed documentation for workflows and system changes, enhancing user adoption and proficiency.
• Participate in rigorous user acceptance testing with cross-functional teams to identify technical or operational issues, facilitating swift resolution.

Required Qualifications

• Degree in Information Technology, Computer Science, Healthcare Informatics or related field (Associate's or Bachelor's)
• At least 2-4 years of experience in application support roles within IT operations environments