What do entry-level help desk jobs involve?

Tier 1 help desk roles involve answering support tickets, troubleshooting password resets, software installs, and hardware issues, documenting solutions, and escalating complex problems to senior staff.

Do help desk jobs require certifications?

Not usually for entry-level. CompTIA A+ is helpful and many employers offer it as part of onboarding. Google IT Support Certificate is another popular credential for getting started.

What salary can entry-level help desk workers expect?

Entry-level help desk salaries range from $35k to $55k depending on location. Help desk is a stepping stone - most people advance to system admin, network engineer, or security roles within 1–3 years.

513+ JobsUpdated Mar 20, 2026

Entry Level Help Desk Jobs

Help desk positions are the most common entry point into IT careers. These Tier 1 support roles involve troubleshooting hardware and software issues, managing tickets, and assisting end users. No prior experience is required for many positions - strong communication skills and basic tech knowledge are enough to get started.

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Salary Range

$0k – $119k

Top Companies

CareerHub.mu, First American, Curaleaf International, Technomics, Novocure, American Pacific Mortgage +39 more

Job Types

96% Full Time, 4% Contract

Top Locations

CA, Arlington, Indiana, Washington, District of Columbia

Work Model

92% On-Site, 6% Hybrid, 2% Remote

Experience Levels

92% Junior, 8% Intern

We found 513 entry level help desk jobs currently hiring in locations including CA, Arlington, Indiana. Salaries range from $0k to $119k based on experience, location, and company size. Work arrangements include On-Site (92%), Hybrid (6%), Remote (2%). Top employers include CareerHub.mu, First American, Curaleaf International and 42 other companies.

Companies Hiring for Entry Level Help Desk Jobs

CareerHub.mu2 jobs

First American2 jobs

Curaleaf International2 jobs

Technomics2 jobs

Novocure2 jobs

American Pacific Mortgage1 job

+39 more companies hiring. Sign up to see all.

Career Path & Salary Progression

Intern

Salary varies

4 jobs

Junior

$0k–$55k

46 jobs

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Entry Level Help Desk Jobs

Companies Hiring for Entry Level Help Desk Jobs

Career Path & Salary Progression

Latest Jobs Added

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Remote Help Desk Intern: Rideshare Support & Onboarding

Junior IT Support Engineer

Network and Systems Support Technician - Laval

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Junior IT Support Engineer

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Desktop Support Technician

Information Technology Support Technician - NO C2C

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