What does a Tier 2 help desk technician handle?

Tier 2 handles escalated issues including Active Directory problems, group policy issues, server connectivity, application crashes, VPN configuration, network diagnostics, and software deployment. These require deeper troubleshooting than Tier 1 password resets and basic issues.

How much does Tier 2 help desk pay?

Tier 2 help desk salaries range from $50k–$60k at mid-size companies to $60k–$70k at enterprise organizations. With specialization in areas like networking or security, Tier 2 roles can pay $65k–$75k.

What experience do I need for Tier 2 help desk?

Tier 2 roles typically require 1–3 years of Tier 1 or equivalent experience, CompTIA A+ and Network+ certifications, strong knowledge of Windows Server, Active Directory, and networking fundamentals.

51+ Jobs4 new this weekUpdated Apr 24, 2026

Tier 2 Help Desk Jobs

Tier 2 help desk professionals handle escalated issues that Tier 1 can't resolve. These roles require deeper technical knowledge, 1–3 years of experience, and pay $50k–$70k. Common responsibilities include server troubleshooting, application support, and network diagnostics.

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Salary Range

$0k – $280k

Top Companies

Procon Consulting, International Computer Sciences Inc, General Dynamics Information Technology, ECPI University, Stefanini Group, Jobs via Dice +40 more

Job Types

92% Full Time, 8% Contract

Top Locations

CA, Fairfax, Wilmington, Chantilly

Work Model

90% On-Site, 8% Hybrid, 2% Remote

Experience Levels

80% Mid Level, 10% Junior, 5% entry

We found 51 tier 2 help desk jobs currently hiring in locations including CA, Fairfax, Wilmington. 4 new positions were added this week at companies like General Dynamics Information Technology, Addison Group, GCOM Support. Salaries range from $0k to $280k based on experience, location, and company size. Work arrangements include On-Site (90%), Hybrid (8%), Remote (2%). Top employers include Procon Consulting, International Computer Sciences Inc, General Dynamics Information Technology and 43 other companies.

Skills in Demand for Tier 2 Help Desk Jobs

JavaScriptTypeScriptReactNestJSPrismaPostgreSQLRedisElasticsearch

Common Tools & Technologies

ViteKafka

Companies Hiring for Tier 2 Help Desk Jobs

Procon Consulting3 jobs

International Computer Sciences Inc3 jobs

General Dynamics Information Technology2 jobs

ECPI University2 jobs

Stefanini Group2 jobs

Jobs via Dice2 jobs

+40 more companies hiring. Sign up to see all.

Career Path & Salary Progression

Junior

Salary varies

6 jobs

Mid Level

$0k–$50k

47 jobs

Senior

Salary varies

1 job

Director+

$230k–$280k

1 job

Latest Jobs Added

Help Desk Supervisor - TS/SCI w/Poly

General Dynamics Information Technology

1d ago

Help Desk Manager

Addison Group

3d ago

Soldering Technician

GCOM Support

3d ago

Call Center Manager (Customer Experience)

Support Pets

4d ago

Help Desk Manager

Plateau Software Inc

1w ago

1–59 of 51 jobs

1d ago

Help Desk Supervisor - TS/SCI w/Poly

General Dynamics Information Technology·Annapolis Junction, Maryland, US

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Tier 2 Help Desk Jobs

Skills in Demand for Tier 2 Help Desk Jobs

Companies Hiring for Tier 2 Help Desk Jobs

Career Path & Salary Progression

Latest Jobs Added

Help Desk Supervisor - TS/SCI w/Poly

Help Desk Manager

Soldering Technician

Call Center Manager (Customer Experience)

Help Desk Manager

Help Desk Manager

IT Support

IT Support

Tier 2 Support

Help Desk Analyst

Help Desk Analyst

Support Analyst

Desktop Support

Help Desk Analyst

NCIS Help Desk Analyst Tier 1 | Active Secret clearance

Service Desk Analyst I / II (Help Desk, Desktop Support)

Help Desk Analyst 1

Help Desk Analyst

Help Desk Analyst

Help Desk Analyst 1

Help Desk Analyst

IT Support

IT Support I

Help Desk Lead

Desktop Support

IT Help Desk

IT Help Desk

Senior Product Manager New

Help Desk Analyst

Help Desk Lead

Help Desk Analyst

Help Desk Analyst

Help Desk Engineer

Help Desk Analyst

Help Desk Analyst

Help Desk Engineer

Help Desk Engineer

Help Desk Analyst #11045

Information Systems Specialist-Help Desk

Support Analyst

Help Desk Technician Tier 2

Help Desk Technician Tier 2

Help Desk Technician Tier 2

Help Desk Analyst

Help Desk Analysts

Desktop Support

IT Help Desk Analyst II

IT Support

Help Desk Analyst

Help Desk Analyst

Help Desk Analyst

Java Support

Help Desk Tier 3

Java Support

Software Engineer, Full-Stack

Help Desk Analyst

Help Desk Analyst

Tier II Help Desk

Head of Support

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