CompTIA Certified Service Desk Analyst

A company is looking for a Service Desk Analyst to investigate client issues and provide technical support.

Key Responsibilities

Answer inbound phone calls and chats in a call center environment, ensuring consistent delivery of procedures and scripts

Identify clients, collect relevant information, and create support tickets accurately

Provide friendly customer service and assist with basic / advanced technical support

Required Qualifications

2+ years of experience in a structured IT Support environment

3+ years of experience in Customer Service roles, outside of IT is acceptable

1+ CompTIA certification is required

Expert level knowledge of networking, computing, and business applications

Experience with remote support tools and network diagnostic tools