Technical Support Engineer - IT & Software 🏆

Technical Support Engineer - IT & Software 💰 Salary: $67,000 - 107,000 per year

At Stryker we are looking for a Support engineer!

🛠️ Our tech stack:

AI, Cloud, Support, Salesforce, Security, Video Streaming, Web, Zendesk

📝 Rquirements:

• Bachelors degree in Information Technology, Engineering Technology, or Computer Science
• Proven technical troubleshooting capabilities, including diagnosing and analyzing system issues
• Training in security principles, particularly regarding the safeguarding of sensitive data and compliance standards like HIPAA
• Minimum 2 years of experience in a customer-facing technical support role within a hosted application environment (preferred)
• Familiarity with healthcare technology solutions and workflows (preferred)
• Experience in supporting and troubleshooting real-time audio/video streaming solutions (preferred)
• Relevant industry certifications related to cloud platforms, system integration, or security (preferred)
• Experience in virtual nursing or patient monitoring systems (preferred)

👩‍💻👨‍💻 Your responsibilities are:

• Document and manage issues reported by customers, ensuring exceptional service and managing customer expectations
• Monitor and respond to customer inquiries, coordinating communication and providing timely updates on issue resolution
• Follow client-defined Service Level Agreements (SLAs) for response and resolution times
• Gain proficiency in incident management systems such as Zendesk and Salesforce, and maintain skills in the necessary tools
• Collaborate with team members to escalate issues and collectively tackle complex challenges
• Review product documentation prior to new releases, advocating for supportability requirements and reporting any defects
• Implement security measures to protect information from unauthorized access or disclosure
• Safeguard the confidentiality of medical and sensitive records

View this job and over 500 other transparent jobs with salaries (💰💰💰) & tech stacks (🛠️) on DevITJobs

Category: Support Developer / Engineer

Location address: South Orange Avenue 2, Orlando, United States

Salary: $67,000 - 107,000 per year

Benefits & perks that we offer:

Stryker - More about us and the role:

At Stryker Corporation, we provide a dynamic and fast-paced environment where our Technical Support Engineers play a crucial role in deploying our care.ai solutions effectively. Our support team is committed to solving technical challenges and ensuring a positive experience for our customers. We offer a hybrid work model, requiring a minimum of three days of on-site work at our Orlando, FL location. As an equal opportunity employer, we support a diverse workforce and provide a collaborative team atmosphere with opportunities for professional growth.

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