What does an IT help desk technician do?

IT help desk technicians resolve technical issues for employees or customers. This includes password resets, software installations, hardware troubleshooting, network connectivity issues, and escalating complex problems to higher support tiers.

What is the career path from IT help desk?

IT help desk is one of the best entry points into tech. Common career paths include: Help Desk → Desktop Support → Systems Administrator → Network Engineer, or Help Desk → IT Support → Cloud Engineer → DevOps Engineer.

What certifications help for IT help desk jobs?

CompTIA A+ is the gold standard for entry-level IT help desk. Other valuable certs include CompTIA Network+, Microsoft 365 Certified, Google IT Support Professional, and ITIL Foundation for service management.

What is the salary range for IT help desk jobs?

Tier 1 (entry): $35k–$50k. Tier 2 (mid): $50k–$65k. Tier 3 (senior/specialist): $65k–$80k+. Lead/supervisor roles can reach $85k–$100k. Location and industry significantly impact pay.

1,458+ JobsUpdated Mar 23, 2026

IT Help Desk Jobs

IT help desk professionals are the backbone of every organization's technology support. From Tier 1 password resets to Tier 3 advanced troubleshooting, IT help desk roles offer a clear career ladder with salaries ranging from $40k at entry level to $80k+ for senior support engineers.

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Salary Range

$0k – $105k

Top Companies

Leidos, AppleOne, Carrington, Red Cup IT, Amentum, VGS +38 more

Job Types

94% Full Time, 6% Contract

Top Locations

CA, Reston, Washington, District of Columbia, Cleveland

Work Model

90% On-Site, 6% Hybrid, 4% Remote

Experience Levels

60% Mid Level, 24% Junior, 8% Senior

We found 1,458 it help desk jobs currently hiring in locations including CA, Reston, Washington, District of Columbia. Salaries range from $0k to $105k based on experience, location, and company size. Work arrangements include On-Site (90%), Hybrid (6%), Remote (4%). Top employers include Leidos, AppleOne, Carrington and 41 other companies.

Companies Hiring for IT Help Desk Jobs

Leidos4 jobs

AppleOne2 jobs

Carrington2 jobs

Red Cup IT2 jobs

Amentum1 job

VGS1 job

+38 more companies hiring. Sign up to see all.

Career Path & Salary Progression

Junior

$55k–$94k

12 jobs

Mid Level

$0k–$50k

30 jobs

Senior

Salary varies

4 jobs

Latest Jobs Added

Tier 3 IT Support Technician

Amentum

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IT Help Desk Jobs

Companies Hiring for IT Help Desk Jobs

Career Path & Salary Progression

Latest Jobs Added

Tier 3 IT Support Technician

Remote Technical Support Engineer

Junior Computer Support Technician Jobs

Pam For Investments/PFI Application Support Analyst

Technical Support Specialist

Sr. Technical Support Specialist

Application Support Analyst/Application Administrator

Associate Support Analyst

Service Desk Analyst – L1 (Bilingual French)

Information Technology Support Analyst

IT Support Specialist / Server Administrator

Customer Support Specialist

Customer Technical Support Specialist

IT Support

sales engineer - technical support

Customer Support Specialist

Technical Support Specialist (Bilingual)

Tech Support Specialist 1

Technical Support Specialist, Tier II / Spécialiste du Support Technique, Niveau II– TAPCO/Logix ITS

Customer Support Analyst

Desktop Support Technician

IT Helpdesk/Desktop Support Specialist | Onsite | Windsor

Application Support Analyst/Application Administrator

On-Site Desktop Support Technician - IT & Networking

Junior Application Support Analyst — Hybrid Growth

Desktop Support Specialist

Desktop IT Support Technician: Windows & Mac Expert

IT Support Specialist - Asheville

Remote Network Support Specialist

Senior Application Support Analyst

Help Desk Technician

​​Junior Service Desk Technician​

Technical Support Analyst

Network Support Specialist

Senior Technical Support Engineer - Remote

Desktop Support Technician Level II

Application Support Analyst - Hybrid, Root-Cause Focus

Junior Computer Support Technician

IT Support Engineer at Red Cup IT, Inc.

Senior Application Support Analyst

Service Desk Agent

Help Desk Supervisor

Desktop Support Technician

Junior Computer Support Technician

Service Desk Analyst I Shift: Monday-Friday 12pm-9pm

Service Desk Analyst I, Information Technology - Towson, MD - Full-time

IT Support I

IT Support Engineer at Red Cup IT, Inc.

Technician-it Support-level 1

IT Technician​/Network Administrator​/Help Desk Technician

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