Position Overview

Ricoh USA is seeking an Application Support Analyst to provide production and application support for expanding print and mail service solutions. This role will support enterprise applications used by existing Print & Mail clients and assist with system workflows, production systems, and new client onboarding. The ideal candidate will have strong technical aptitude, problem-solving abilities, and the ability to support enterprise software applications in a fast-paced environment.

Key Responsibilities

Provide production and application support for enterprise systems used by Print & Mail clients.

Support workflow development using Ricoh Process Director (RPD) and other production applications.

Assist with print-on-demand commerce platforms such as WebOrder systems.

Support production control and billing systems such as Avanti Slingshot.

Perform Quality Control (QC) and User Acceptance Testing (UAT) during new client onboarding.

Monitor and resolve application issues through ticketing systems such as ServiceNow.

Assist with troubleshooting application and system issues while maintaining service reliability.

Collaborate with internal teams and clients to resolve technical problems and improve system workflows.

Document issues, resolutions, and activity in tracking systems.

Maintain professional relationships with clients and internal staff.

Qualifications

Bachelor’s degree in a related field or equivalent work experience.

Strong computer and connectivity knowledge.

Experience supporting enterprise applications or business process systems preferred.

Familiarity with networking concepts, system infrastructure, and directory services is a plus.

Experience with ticketing systems such as ServiceNow preferred.

Knowledge of scripting languages such as Bash, PowerShell, JavaScript, or Python is a plus.

Proficiency in Microsoft Office applications.

Strong problem-solving, communication, and organizational skills.

Ability to prioritize tasks and work independently with minimal supervision.

Additional Skills

Excellent customer service and communication abilities

Strong analytical and troubleshooting mindset

Ability to learn new enterprise software quickly

Professional demeanor and attention to detail

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:

https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:

https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.