Technician-it Support-level 1

**Who are we?**

Richelieu Hardware is a North American leader and an agent for change in a dynamic and creative industry. We are an importer, distributor and manufacturer of specialty hardware and complementary products.

• Our customers _- More than 110,000 customers in North America: kitchen and bathroom cabinet, storage and closet, home furnishing and office furniture manufacturers, doors and windows, residential and commercial woodworkers, and hardware retailers including renovation superstores.- Our team_ - Over 3,000 people, close to half of whom work in marketing, sales and customer service, nearly 50% of whom are Richelieu shareholders.We are looking to fill a temporary full-time** IT Support Technician** position at our Ville St-Laurent offices with the possibility of extension.
• *Position Overview**:

Reporting to the IT Support Director, your role will mainly be to provide IT technical assistance to Richelieu employees.

• *More specifically, your main tasks will be**:
• To provide first and second line technical assistance within the Technical Support Center.
• Perform over the phone software troubleshooting and resolve network issues.
• Proceed with the installation of computer stations and other related equipment (printers, servers, microcomputers, etc.).
• Provide support to mobile device users.
• Create reports using the ticketing system.
• Analyze and distribute the requests in the tracking software, classify, prioritize and/or process and distribute requests and incidents to other stakeholder groups, as well as ensuring a follow-up.
• Any other related task.
• *Requirements**:
• A minimum of 2 years’ experience in IT support.
• A DEC, DEP or an AEC in computer science.
• Availability to work an 8-hour shift on a schedule between 6:30 am to 8:00 pm.
• Availability to be on call 24/7 during specific periods.
• Ability to work under pressure and in a team.
• Knowledge of networks (TCP/IP, VPN, RDP, Teleworking).
• Knowledge of Windows 7/10, Office 2013/2016/O365.
• Knowledge of Active Directory and Exchange environments.
• Knowledge of video conferencing technologies, MS Teams, ZOOM, etc.
• Ability to analyze and diagnose software and hardware problems.
• Be skilled and quick to research manuals and the Internet to find solutions.
• Good organizational skills and priority management.
• Being proficient at communicating solutions and helping different levels of users, being a good communicator.
• Enjoy contact with people and have a professional attitude.
• Fluency in French and English (verbal and written).
• Who is rigorous and has a facility for detecting problems
• Who is skilled at reviewing and optimizing processes
• Is detail-oriented
• Who has a sense of priority and schedule management
• *What we are offering**
• A balance between work and personal life
• The possibility of having a hybrid schedule
• A dynamic and inspiring environment
• A competitive salary that is based on the market.
• A progressive salary driven by performance and managed by objectives results.
• An Employee Share Purchase Plan (ESPP).
• A group insurance plan to meet your personal needs.
• Competitively priced products
• Free parking
• 2023-061-R_