Desktop Support Technician Level II
Tyto Athene, LLCRole Overview
Tyto Athene, LLC is hiring a mid-level Desktop Support Technician Level II. This is a contract role in Coraopolis. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
Description
Tyto Athene is searching for a Desktop Support Level II in Pittsburgh, PA. This is a complex, multi-year contract to support the Air Force Reserve Command (AFRC) Information Technology (IT) Services.
Responsibilities
- Provide support to end-users for PC, server, mainframe applications, and hardware.
- Perform configurations, installations, diagnostics, upgrades, repairs and preventive maintenance of personal computer products and peripherals
- May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.
- Simulate or recreate user problems to resolve operating difficulties.
- Recommend systems modifications to reduce user problems.
- Maintain currency and highest level of technical skill in field of expertise.
Qualifications
Required:
- Experience managing network modernization work or system projects of similar scope and complexity
- Experience as a desktop support technician or equivalent (IT Support, IT Tech, etc.)
- Capabilities needed to deliver in-person and remote IT aid.
- Fantastic installation, diagnostic, upgrade, and restoration abilities.
- Excellent vertical and lateral thinking.
- Superb time management skills.
- Clear written and verbal communication.
- Forbearing, flexible, and supportive
- On site support in Pittsburgh, PA.
- Active CompTIA IAT Level II certification; i.e. SecPlus+ certification.
Clearance:
- Active DoD Secret clearance
Travel Required:
- Minimal, less than 10%
About Tyto Athene:
Compensation
- Compensation is unique to each candidate and relative to the skills and experience they bring to the position. The salary range for this position is typically between $25-$29/hr. This does not guarantee a specific salary as compensation is based upon multiple factors such as education, experience, certifications, and other requirements, and may fall outside of the above-stated range.
Benefits
- Highlights of our benefits include Health/Dental/Vision, 401(k) match, Paid Time Off, STD/LTD/Life Insurance, Referral Bonuses, professional development reimbursement, and parental leave.
Tyto Athene is a trusted leader in IT services and solutions, delivering mission-focused digital transformation that drives measurable success. Our expertise spans four core technology domains—Network Modernization, Hybrid Cloud, Cybersecurity, and Enterprise IT—empowering our clients with cutting-edge solutions tailored to their evolving needs. With over 50 years of experience, Tyto Athene proudly support Defense, Intelligence, Space, National Security, Civilian, Health, and Public Safety clients across the United States and worldwide.
At Tyto Athene, we believe that success starts with our people. We foster a collaborative, innovative, and mission-driven environment where every team member plays a critical role in shaping the future of technology. Are you ready to join #TeamTyto?
Tyto Athene, LLC is an Equal Opportunity Employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, [sexual orientation, gender identity,] national origin, disability, status as a protected veteran, or any characteristic protected by applicable law.
About the Company:
Tyto Athene, LLC
Frequently Asked Questions
How do I apply for the Desktop Support Technician Level II position at Tyto Athene, LLC?
Use the Apply button above to submit your application directly to Tyto Athene, LLC. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Desktop Support Technician Level II position at Tyto Athene, LLC located?
This position is based in Coraopolis. Tyto Athene, LLC has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Desktop Support Technician Level II at Tyto Athene, LLC earn?
Tyto Athene, LLC has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Desktop Support Technician Level II role at Tyto Athene, LLC posted?
This role was posted on March 15, 2026 (85 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
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