Desktop Support Technician

Job title – Desktop Support Technician

Job location type – In person

Location – Newport News, VA 23608

Job type – 12 months contract with possible extension

Shift Schedule – 1st Shift

Position Overview -

This role is ideal for entry-level to early-career IT professionals (1–3 years of experience) or recent graduates with technical training who want to build hands-on experience in hardware deployment, troubleshooting, and enterprise IT support.

The Field Engineer will perform installation, maintenance, troubleshooting, and support of desktop systems, laptops, printers, networking devices, and low-end servers while ensuring high levels of customer service and SLA compliance.

Key Responsibilities -

• Install, configure, and maintain desktop and laptop hardware systems
• Perform basic hardware and software troubleshooting
• Provide support for PCs, servers, printers, and network devices
• Install and maintain operating systems and enterprise applications
• Perform disk replacement on enterprise storage systems
• Support legacy systems and core server infrastructure
• Execute IMAC activities (Install, Move, Add, Change)
• Perform PC imaging, re-imaging, and system reloads
• Test and certify PC systems, networks, and approved applications
• Document activities and update tickets within the incident management system
• Escalate unresolved issues when necessary
• Ensure service level agreements (SLAs) are consistently met

Required Qualifications -

• 1–3 years of computer support experience
• Experience with computer hardware setup
• Experience with basic hardware troubleshooting
• Experience with software troubleshooting
• Strong organizational and problem-solving skills
• Excellent customer service and communication skills
• Ability to work onsite at a secure government facility

Preferred Qualifications -

• CompTIA A+ Certification
• Experience supporting enterprise desktop environments
• Familiarity with network troubleshooting and server support