What does a help desk manager do?

Help desk managers oversee support teams, hire and train technicians, set KPIs and SLAs, manage escalations, implement ITSM best practices, report on metrics, and continuously improve service delivery processes.

How much does a help desk manager earn?

Help desk manager salaries range from $65k–$80k at smaller companies to $85k–$100k+ at enterprise organizations. Directors of IT support can earn $100k–$130k.

How do I become a help desk manager?

Most help desk managers have 5+ years of IT support experience, ITIL certification, and demonstrated leadership ability. Start by becoming a senior technician or team lead, then pursue management training and ITIL Expert certification.

50+ JobsUpdated Jun 4, 2026

Help Desk Manager Jobs

Help desk managers lead IT support teams, set service level agreements, optimize ticketing workflows, and ensure customer satisfaction. These leadership roles pay $65k–$100k and combine technical knowledge with people management skills.

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Salary Range

$40k – $215k

Top Companies

Domino's, WPP Media, ECPI University, Usmd, MarketBridge, Finite State +41 more

Job Types

98% Full Time, 2% Contract

Top Locations

Washington, CA, Arlington, Manassas

Work Model

86% On-Site, 10% Remote, 4% Hybrid

Experience Levels

80% Mid Level, 8% manager, 6% Junior

We found 50 help desk manager jobs currently hiring in locations including Washington, CA, Arlington. Salaries range from $40k to $215k based on experience, location, and company size. Work arrangements include On-Site (86%), Remote (10%), Hybrid (4%). Top employers include Domino's, WPP Media, ECPI University and 44 other companies.

Companies Hiring for Help Desk Manager Jobs

Domino's2 jobs

WPP Media2 jobs

ECPI University2 jobs

Usmd1 job

MarketBridge1 job

Finite State1 job

+41 more companies hiring. Sign up to see all.

Career Path & Salary Progression

Junior

$80k–$118k

3 jobs

Mid Level

$75k–$160k

40 jobs

Senior

$200k–$215k

1 job

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Usmd·College Park, Maryland, US

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Help Desk Manager Jobs

Companies Hiring for Help Desk Manager Jobs

Career Path & Salary Progression

Latest Jobs Added

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