Role Overview
ECPI University is hiring a mid-level IT Support. This is a full-time role in Manassas. Part of ECPI University's Mobile hiring. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
Overview
This position will work at ECPI University's Manassas, VA campus.
Working hours - M-F 11am - 8pm ET
Transform your Career at ECPI University
Since 1966, the dedicated employees at ECPI University have helped students achieve their goals via practical training and career-focused education with over 50 Associates, Bachelor's and Master's Programs. Our culture is to prioritize our students' success through the support of our dynamic team and industry focused curriculum.
Visit www.ecpi.edu/employment to learn more about how you can help people improve their lives through education.
The IT Support role helps support users with a wide range of desktop operating systems, applications, and mobile devices, plus network, virus, malicious software, and hardware support issues.
Responsibilities
- Install desktop operating systems.
- Configure and troubleshoot hardware.
- Monitor and respond to helpdesk requests.
- Gather support issues information and analyze the symptoms and figure out the underlying problem.
- Escalate helpdesk requests to tier 2 and tier 3 personnel.
- Assist students, faculty, and staff with access to IT services provided.
- Create student accounts before each term start.
- Manage the network cable plant.
- Configure and manage classroom images.
- Maintain software and hardware inventories.
- All other duties and responsibilities as assigned.
Qualifications
Education/Experience
- AAS degree in Computer Science or a related field (ECPI graduates strongly encouraged to apply)
- 0-5 years previous experience as a consumer support technician
Skills/Abilities
- Excellent customer service skills
- Excellent oral and written communication skills
- Detail oriented
- Ability to lift 5-25 pounds safely
Benefits of Employment
ECPI University provides a comprehensive benefits program designed to help our faculty and staff stay healthy, feel supported, and maintain a work/life balance. To learn more about benefits at ECPI University, click HERE.
Committed to excellence and innovation, ECPI University is proud to be an equal opportunity employer.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Frequently Asked Questions
How do I apply for the IT Support position at ECPI University?
Use the Apply button above to submit your application directly to ECPI University. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the IT Support position at ECPI University located?
This position is based in Manassas. ECPI University has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a IT Support at ECPI University earn?
ECPI University has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the IT Support role at ECPI University posted?
This role was posted on April 12, 2026 (57 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
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