What does an IT help desk technician do?

IT help desk technicians resolve technical issues for employees or customers. This includes password resets, software installations, hardware troubleshooting, network connectivity issues, and escalating complex problems to higher support tiers.

What is the career path from IT help desk?

IT help desk is one of the best entry points into tech. Common career paths include: Help Desk → Desktop Support → Systems Administrator → Network Engineer, or Help Desk → IT Support → Cloud Engineer → DevOps Engineer.

What certifications help for IT help desk jobs?

CompTIA A+ is the gold standard for entry-level IT help desk. Other valuable certs include CompTIA Network+, Microsoft 365 Certified, Google IT Support Professional, and ITIL Foundation for service management.

What is the salary range for IT help desk jobs?

Tier 1 (entry): $35k–$50k. Tier 2 (mid): $50k–$65k. Tier 3 (senior/specialist): $65k–$80k+. Lead/supervisor roles can reach $85k–$100k. Location and industry significantly impact pay.

1,458+ JobsUpdated Mar 19, 2026

IT Help Desk Jobs

IT help desk professionals are the backbone of every organization's technology support. From Tier 1 password resets to Tier 3 advanced troubleshooting, IT help desk roles offer a clear career ladder with salaries ranging from $40k at entry level to $80k+ for senior support engineers.

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Salary Range

$0k – $70k

Top Companies

Compunnel Inc., Stantec, 142013 Westminster Village Inc, Unified Business Technologies Inc, ImageSys LLC, MicroPower Direct +38 more

Job Types

96% Full Time, 4% Contract

Top Locations

CA, Washington, District of Columbia, Arlington, Parma

Work Model

84% On-Site, 12% Hybrid, 4% Remote

Experience Levels

64% Mid Level, 22% Junior, 6% Senior

We found 1,458 it help desk jobs currently hiring in locations including CA, Washington, District of Columbia, Arlington. Salaries range from $0k to $70k based on experience, location, and company size. Work arrangements include On-Site (84%), Hybrid (12%), Remote (4%). Top employers include Compunnel Inc., Stantec, 142013 Westminster Village Inc and 41 other companies.

Companies Hiring for IT Help Desk Jobs

Compunnel Inc.2 jobs

Stantec2 jobs

142013 Westminster Village Inc2 jobs

Unified Business Technologies Inc2 jobs

ImageSys LLC2 jobs

MicroPower Direct2 jobs

+38 more companies hiring. Sign up to see all.

Career Path & Salary Progression

Intern

Salary varies

1 job

Junior

$0k–$40k

11 jobs

Mid Level

$0k–$60k

32 jobs

Senior

$0k–$0k

3 jobs

Staff

Salary varies

1 job

Latest Jobs Added

Application Support Specialist-- SANDC5766738

Compunnel Inc.

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IT Help Desk Jobs

Companies Hiring for IT Help Desk Jobs

Career Path & Salary Progression

Latest Jobs Added

Application Support Specialist-- SANDC5766738

Technical Support Rep I

Junior IT Support Engineer

Desktop Support Technician — Windows 11 & Office 365

Desktop Support Technician

Senior Service Desk Analyst

IT Support Specialist

Technical Support Specialist – Tier 1

IT Help Desk & Endpoint Admin — Onsite Support Expert

**Experienced Customer Support Specialist - Night Shift at Tasklance**

Technical Support Specialist

Information Technology Support Technician - NO C2C

Desktop Support Technician

Sr. Desktop Support Technician

Desktop Support Technician

Systems Support Specialist

Computer Support Specialist

IT Support Specialist

Desktop Support Technician — Windows 11 & Office 365

NCIS Help Desk Analyst Tier 2

Technical Support Engineer

Desktop Support Technician II

MSP IT Support Desk / Network Engineer

Associate Production Support Analyst (Remote)

Tier I Service Desk Analyst (Help Desk Support Specialist I) Jobs

Help Desk Support Specialist

IT Support Technician

MicroPower Direct is hiring: Help Desk Technician in Washington

Desktop Support Technician II

Help Desk Lead

Application Support Specialist-- SANDC5766738

Associate Help Desk Support Analyst

Field Service Support Technician

MSP IT Support Desk / Network Engineer

IT Support Analyst — Multi-Site Tech Specialist

Technical Support Engineer - API (Canada based, 100 Remote)

Remote Help Desk Technician

IT Systems Support Specialist

IT Support Technician Training — Hands-On Troubleshooting Workflows

Help Desk Technician

Web Application Support Specialist (m/f/d) - On-Site Montreal

MID-LEVEL HELP DESK TECHNICIAN-DTS

DTI-Service Support Specialist-Internship/Externship Term: Not to exceed 9 months

IT Support Specialist Level I/II

IT Help Desk Support & Endpoint Administrator

Help Desk Support Specialist

AV/Service Desk Analyst

IT Support Specialist – SME

ETL & Informatica Application Support Analyst - Virtual

Application Support Analyst (CWS/PATH Operations)

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Experienced Customer Support Specialist - Night Shift at Tasklance