Information Technology Support Technician - NO C2C

Key Responsibilities

• Provision, configure, and deploy new Windows 10/11 laptops, desktops, and peripherals with Intune enrollment and policy compliance.
• Decommission old devices, securely wiping data, updating inventory, and ensuring compliance with IT security standards.
• Manage device enrollment and authentication through Entra ID (Azure Active Directory), including conditional access and identity-based policies.
• Apply and maintain Group Policy Objects (GPOs) for user and device configuration across the environment.
• Implement and monitor BitLocker encryption, antivirus, and vulnerability management tools to ensure secure endpoint operations.
• Conduct regular vulnerability scans, remediate risks, and apply security patches in coordination with IT security.
• Maintain and update device imaging processes, supporting SCCM, MDT, or other deployment tools as needed.
• Track assets in IT inventory systems with accuracy and accountability.
• Troubleshoot and resolve issues related to Intune compliance, domain/Entra ID connectivity, and user access.
• Support project-based deployments, refresh cycles, and IT initiatives as assigned.
• Provide clear documentation of processes, configurations, and troubleshooting steps.

Requirements

• Minimum 2 years of experience in desktop support, IT technician, or endpoint management role.
• Strong hands-on experience with Intune, Entra ID (Azure AD), and Group Policy.
• Working knowledge of vulnerability management practices and endpoint security controls.
• Proficient in setting up and supporting Windows-based Dell hardware; basic experience with macOS a plus.
• Familiarity with endpoint encryption, antivirus, and compliance monitoring.
• Comfortable working with Active Directory, asset management, and ticketing systems.
• Strong attention to detail with excellent troubleshooting and problem-solving skills.

Preferred Qualifications

• Industry certifications such as CompTIA A+, Microsoft Endpoint Administrator, or Azure certifications.
• Experience in enterprise IT environments with compliance and security requirements.
• Familiarity with imaging and deployment tools such as SCCM, MDT, or Clonezilla.
• Experience with ITSM platforms such as ServiceNow or Jira.