IT Support Technician Training — Hands-On Troubleshooting Workflows

I need an experienced IT technician or trainer to walk me through current, real-world troubleshooting workflows so I can resolve common issues quickly and confidently on-site.

This is hands-on training via screen share / video call — not documentation or course creation.

I want to work through scenarios together, see your actual process, and build muscle memory for efficient diagnosis and resolution.

Services I'll be offering (training should cover workflows for all of these):

• Virus / malware removal — current scanning tools, removal steps, post-cleanup verification
• PC tuneup & optimization — what to actually check and clean in 2026, startup management, bloatware removal
• Wi-Fi / home network setup & troubleshooting — router config, dead zones, common ISP issues, mesh systems
• New PC setup + data transfer — efficient setup flow, migration tools, driver updates, account configuration
• Printer / peripheral setup — drivers, wireless printing, common failure points
• Password / account recovery — Microsoft, Google, Apple account recovery processes, local Windows password resets
• General troubleshooting — systematic approach to diagnosing unknown issues (slow PC, blue screens, no internet, etc.)

What I'm looking for in a trainer:

• Currently working in IT support (field tech, help desk, MSP, etc.) — not someone teaching from outdated experience
• Comfortable walking through your real troubleshooting process stepbystep
• Familiar with Windows 10/11 environments primarily (Mac/mobile is a bonus)
• Fluent in English — training is conversational and verbal clarity is essential
• Patient, organized, and willing to answer "why" not just "what"

What success looks like:

After training, I should be able to walk into a residential job for any of the services above and have a clear, efficient workflow from diagnosis through resolution — including knowing which tools to use and when.

Availability:

Morning sessions only, 7 AM – 11 AM EST. Flexible on days.

Contract duration of less than 1 month. with 30 hours per week.

Mandatory skills:

Troubleshooting, Technical Support, Helpdesk, Computer Skills