Desktop Support Technician II

Description

We are seeking an IT Level II Desktop Technician to support our LNEC customer. The ideal candidate will be responsible for managing and completing Remedy tickets, providing on-site troubleshooting, and supporting various hardware and software systems.

Key Responsibilities:

• Install, configure, and troubleshoot desktop devices, printers, scanners, and other peripherals.
• Perform critical hardware/software updates to meet security requirements.
• Provide daily operational support for client hardware and software installations.
• Troubleshoot and resolve issues with desktop video teleconferencing (VTC) hardware and software.
• Support users with Windows operating systems, email systems, and multi-profile workstations.
• Set up new equipment, load operating systems, and install application software.
• Analyze and resolve automation, communication, hardware, and software issues.
• Respond to and resolve Remedy tickets within the required timeframes.
• Ensure all information, including serial numbers and user details, is documented properly.
• Provide follow-up support to ensure issues are resolved to user satisfaction.

Requirements

Qualifications

• MUST HAVE AN ACTIVE SECRET CLEARANCE
• MUST HAVE AN ACTIVE COMPTIA SECRUITY PLUS
• U.S. Citizenship required.
• Bachelor's degree in a related IT field
• Experience with ticket system like Remedy is preferred.
• Experience in DoD environments preferred.
• Strong desktop support and/or network experience.
• Proven ability to troubleshoot end-user issues and provide customer service.
• Experience with software application testing and support.
• Must have one additional professional certification in IT.
• Fluent in English, both verbal and written communication.
• Valid driver's license and ability to operate motor vehicles.