Technical Support Specialist

At **SMS Equipment, **our **Technical Support Specialist** is responsible for providing knowledge and experience to support the timely repair of equipment at SMS’ Remote Mining locations. The **Technical Support Specialist **will assist tradespeople remotely or locally, in repair procedures and techniques when problems are encountered. This position is in **Fort Hills, AB.**

The shift rotation for this position is **7x7. **Flights and accommodation are available.

The salary range for this position is **$110,000 - $120,000.**

• *Responsibilities include but are not limited to**:
• Respond in a timely manner to equipment down situations where advanced troubleshooting is required and provide after hours technical support as required.
• Track and monitor test programs in the field, communicate with the Reliability team and Corporate Technical Support.
• Track and report product problems and provide status updates.
• Work closely with OEM reps and keep customers informed with updates.
• Identify and analyze technical issues which can impact availability and communicate to stake holders.
• Continuously looking for improvements for the customer equipment and stay current with available technical information and provide technical training for industry-specific needs, KA, updates.
• Serve customers by providing information and resolving technical problems.
• Act as the liaison between SMS Equipment, Komatsu, and the customer.
• Resolve problems by asking questions and clarifying customer’s concerns; determining the cause of the problem; explaining the best solution; making the correction or adjustment; and following up to ensure resolution.
• Attend product meetings as required.
• Leads task force committees on product issues.
• Document and communicate observations of customer equipment.
• Completes daily reports.
• Leads large machine outages or overhauls, when requested.
• Attend weekly branch meetings.
• Support warranty process as required.
• Provide technical support to ensure the success of both the preventative and predictive maintenance programs.
• *Qualifications**:
• Sound understanding of principles associated within the mining environment.
• The ability to operate in a dynamic environment with focus on client and customer relations is essential.
• Proficient with Microsoft Office Suite and have a wide-ranging working knowledge of computer systems.
• Proficient communication skills in dealing with customers and OEM’s.
• Able to consistently make intelligent decisions under pressure; possess good judgement, initiative, positive attitude and be dependable.
• Knowledge of maintenance and repair of parts and equipment.
• Knowledge of all relevant acts, regulations, and equipment inspection requirements and to deal with all local and regulatory authorities.
• Valid Class 5 Drives Licence.
• Reference Check
• Drug and Alcohol
• Drivers Abstract
• *_ We thank all applicants for their interest, however only those selected for interview will be contacted._**

SMS Equipment offers rewarding **careers** in the heavy equipment industry across Canada. As the largest Komatsu dealer in North America, SMS Equipment gives you the opportunity to represent world-class quality in our product offerings and customer service. A few of the many benefits of working with SMS Equipment include **competitive wages, comprehensive group benefits plan, and RRSP matching.