Onsite Technical Support Tier I

Job Title: Onsite Technical Support Tier I

• *About us**

At Primacorp Ventures, we are all about creating opportunities and making a meaningful impact. Founded in 1995, we're the largest accredited independent post-secondary education group in Canada.  Yet, for us, this is just the opening act of our transformative journey

• *Position**:Onsite Technical Support Tier I
• *Reporting to**: IT Onsite Support Manager
• *Hours**: Full Time
• *Location**: Greater Vancouver Area BC.
• *Salary**: $45,000 Annually
• *Your Day to Day**:

Specifically, the Onsite Technical Support will be responsible for

• *Configuring, maintaining, and troubleshooting the campus IT infrastructure**
• Performing regular maintenance and security and quality controls on systems to ensure mínimal downtime.
• Diagnosing and repairing problems efficiently and timely.
• Ensuring the integrity of the network is maintained through strong security on physical and electronic hardware and ongoing software security.
• Assuring the software, cabling, and electrical systems meet company standards.
• Creating a backup system to assure the viability of the operation and all student data.
• *Providing high-level technical support for institution hardware and software**
• Setting up all systems and accounts for new hires.
• Installing all software on campus computers and ensuring software licenses are valid.
• Setting up new computer hardware and assisting the Campus Director in decisions based on campus needs.
• Ensuring all computer needs and requests from staff, faculty, and students are serviced promptly.
• Training new instructors on the campus network and related issues.
• Providing problem-solving services to all network users.
• *Supporting the day-to-day operation of the Campus Support head office**
• Maintaining an inventory of the hardware and software for Campus Support and insurance purposes.
• Coordinating with the Campus Support IT department in managing corporate systems.
• Ensuring all aspects of systems operations, including availability of systems, institutional data integrity, and upgrades, are completed as required.
• Remaining informed on new and emerging technologies, industry, and business system trends and making recommendations for long-range planning.
• *Delivering instruction to meet module and program objectives**
• Explaining the course outline, syllabus, and expectations to students and following meaningful learning objectives.
• Preparing lesson plans and teaching aids that utilize a variety of teaching methods to promote desirable goals for students.
• Working with other instructors to provide feedback for curriculum development and assist with curriculum testing to validate new systems before student use.
• Evaluating student performance fairly and consistently.
• *What You Bring to the Table**:
• One year experience in IT/Network Administration or similar role.
• A post-secondary degree or an equivalent combination of education and experience.
• Certified Network Engineer (CNE) or Microsoft Certified Systems Engineer (MCSE) designation would be an asset.
• Working knowledge of Windows Operating Systems.
• Familiarity with reports such as cost-benefit analysis.
• *Nice To Have**
• Strong interpersonal and communication skills.
• Ability to communicate to employees and students in a simple and efficient manner.
• Strong customer service focus.
• Ability to work as a team with all products/groups.
• Ability to multi-task in a dynamic environment.
• Excellent time management and organizational skills.
• Demonstrate and encourage high standards of behavior, a professional attitude, and commitment to quality service.
• Ability to work cooperatively with employees and students.
• Commitment to remain current in technologies and certifications as appropriate.
• Strong networking knowledge and an aptitude for troubleshooting computer hardware.
• Good grasp of relevant technical situations.
• Strong skills in coaching, delegating, and conflict resolution.
• Excellent organizational skills with the ability to multi-task.

Pay: $45,000.00 per year

Schedule:

• Monday to Friday

Work Location: In person