What does an IT help desk technician do?

IT help desk technicians resolve technical issues for employees or customers. This includes password resets, software installations, hardware troubleshooting, network connectivity issues, and escalating complex problems to higher support tiers.

What is the career path from IT help desk?

IT help desk is one of the best entry points into tech. Common career paths include: Help Desk → Desktop Support → Systems Administrator → Network Engineer, or Help Desk → IT Support → Cloud Engineer → DevOps Engineer.

What certifications help for IT help desk jobs?

CompTIA A+ is the gold standard for entry-level IT help desk. Other valuable certs include CompTIA Network+, Microsoft 365 Certified, Google IT Support Professional, and ITIL Foundation for service management.

What is the salary range for IT help desk jobs?

Tier 1 (entry): $35k–$50k. Tier 2 (mid): $50k–$65k. Tier 3 (senior/specialist): $65k–$80k+. Lead/supervisor roles can reach $85k–$100k. Location and industry significantly impact pay.

1,458+ JobsUpdated Mar 24, 2026

IT Help Desk Jobs

IT help desk professionals are the backbone of every organization's technology support. From Tier 1 password resets to Tier 3 advanced troubleshooting, IT help desk roles offer a clear career ladder with salaries ranging from $40k at entry level to $80k+ for senior support engineers.

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Salary Range

$0k – $105k

Top Companies

Collabera, Sporting Life Group, Early Career, Sentinel Blue, QUANTEAM - North America (RAINBOW PARTNERS Group), Genentech +33 more

Job Types

92% Full Time, 8% Contract

Top Locations

CA, Philadelphia, Pennsylvania, Ontario, California, Vaughan, California

Work Model

88% On-Site, 12% Hybrid

Experience Levels

70% Mid Level, 22% Junior, 8% Senior

We found 1,458 it help desk jobs currently hiring in locations including CA, Philadelphia, Pennsylvania, Ontario, California. Salaries range from $0k to $105k based on experience, location, and company size. Work arrangements include On-Site (88%), Hybrid (12%). Top employers include Collabera, Sporting Life Group, Early Career and 36 other companies.

Companies Hiring for IT Help Desk Jobs

Collabera3 jobs

Sporting Life Group2 jobs

Early Career2 jobs

Sentinel Blue2 jobs

QUANTEAM - North America (RAINBOW PARTNERS Group)2 jobs

Genentech2 jobs

+33 more companies hiring. Sign up to see all.

Career Path & Salary Progression

Junior

Salary varies

11 jobs

Mid Level

$0k–$52k

35 jobs

Senior

Salary varies

4 jobs

Latest Jobs Added

Help Desk Analyst

iQuasar

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IT Help Desk Jobs

Companies Hiring for IT Help Desk Jobs

Career Path & Salary Progression

Latest Jobs Added

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