Job Overview

IT consulting firm is seeking a Full-Time, onsite, IT Help Desk Technician for a full time position. You will work on-site to resolve computer-related Hardware/Software issues for our clients.

This position is standard business hours on-site working in a team-based work environment.

Responsibilities

• Provide remote and on-site technical support for customers
• Resolve and escalate issues for customers via phone and email
• Resolve network, pc, and software issues
• Track customer issues and resolutions through use of a ticketing system
• Provide accurate and concise answers to general use and administrative environment questions in a polite and professional manner
• Read, comprehend and follow technical service manuals and guides.
• Manage and report time spent on all work activities.
• A commitment to continuous learning and improving technical skills.

Requirements

• Associates Degree and/or 2+ years of IT Support experience or IT customer service related experience
• Strong communication skills with the ability to build positive relations with customers and Help Desk team
• Experience in the computer industry supporting customers
• Strong IT troubleshooting and critical thinking skills
• Help Desk Ticketing System experience desired
• A+, Network+, and/or MCSE certification desired
• Seeking candidates who are positive, professional and dependable

Job Type: Full-time

Pay: $32,200.00 - $52,000.00 per year

Benefits

• Paid time off
• Professional development assistance
• Tuition reimbursement

Education

• Associate (Preferred)

Experience

• Help desk: 1 year (Preferred)

Ability to Commute:

• Havertown, PA 19083 (Required)

Work Location: In person