Help Desk Analyst

iQuasar LLC is seeking to fill Help Desk Analyst for our customer in Rockville, MD. At iQuasar, we strive to provide the next generation of cutting-edge technologies. Our growth means exciting career opportunities for talented professionals in engineering, software development, and other key areas. We offer competitive compensation and benefits including Health, Vision, and Dental Insurance, matching 401k plan, and other benefits given below, excellent training, and a vibrant working environment. Our employees are exceptional, giving us a competitive advantage by innovating solutions with a strong sense of mission and integrity.

One of our clients in Rockville, MD needs a Help Desk Analyst for a permanent position.

Position: Help Desk Analyst.

Location: Rockville, MD.

Position Type: Permanent position.

Travel: Some travel may be required.

Job Description

We are seeking a Help Desk Analyst to support our Federal Government customer at the client location in Rockville, MD.

Responsibilities

Answer Help Desk phones and provide Tier 1 Support to users on a variety of issues.

Respond to telephone calls, emails, and personnel requests for technical support.

Documents, tracks, and monitors requests to ensure a timely resolution of all inquiries.

Analyse, troubleshoot, and test client solutions.

Handle heavy call volume.

Be able to work a flexible schedule.

Qualifications

Strong customer service background

Excellent verbal and written communication skills

Excellent interpersonal skills, especially the ability to listen and understand what is being described.

Willingness to ask questions and learn quickly.

Able to clearly explain ambiguous concepts.

The flexibility to work within a team or independently.

Basic understanding of computer terms and customer service operations.

Working knowledge of IT ticketing systems is a plus.

Highly preferred qualifications:

1 to 3 years of demonstrably successful customer service background.

Help Desk experience preferred but not required.

Education Requirement:

High School Diploma.

Employee Benefits:

iQuasar offers a comprehensive benefits program including various options in these plans:

Medical, Dental, Vision Insurance

Paid Holiday/Annual/Sick/Personal Leave

Short-Term/ Long-Term Disability Insurance

Disability Insurance

Life Insurance

Employee Stock Ownership Program (ESOP)

Generous 401(k) Company Plan

Education Assistance

Professional Development Programs Reimbursement

If you are interested in this position, please send me a copy of your latest resume at alan.shah@ with the information requested below. Also, please let me know what time/number is best to call to discuss this great opportunity. In case you are not interested in this position, or this is not a right fit for you, please feel free to share this opportunity with your friends/networks or anyone you know who may be interested in this position. Thank you!

Availability to start a new job.

Best Rates

Contact #

Please don't hesitate to contact me for any question (s) you may have. All employment is decided on the basis of qualifications, merit, and business need.

Regards,

Alan Shah

Senior Recruitment Professional

iQuasar, LLC

Cleared Recruitment | Proposal Development | Technology.

alan.shah@

Direct: (703) 436-9210

Office: (709) 936-0100, Ext: 533

An Equal Opportunity Employer:

iQuasar is proud to be an Equal Employment Opportunity Employer. We do not discriminate based on race, religion, color, national origin, political affiliation, sex, sexual orientation, gender identity, age, marital/parental /veteran status, disability, genetic information, membership in an employee organization, retaliation, military service, other non-merit factors, or any other applicable characteristics protected by law.