Technical Support Analyst

Technical Support Analyst (Contract-to-Hire)

This is an exciting opportunity for a skilled Technical Support Analyst to join a dynamic organization where you can make a meaningful impact!

What You’ll Do

• Provide ~60% in-person support and ~40% phone, email, and chat support
• Participate in an 8-hour weekly help desk/phone rotation
• Resolve Level I Incidents & Service Requests; triage Level II/III issues
• Troubleshoot hardware, software, and network issues
• Validate resolutions with users and update the ITSM system
• Partner with infrastructure, security, applications, and governance teams
• Follow and support IT Security Policies and procedures
• Create and update knowledge base articles
• Contribute to continual service improvement initiatives
• Juggle multiple priorities without breaking a sweat
• Support offices in Catonsville & Clarksville; backup Baltimore & Easton

Work Details

This is a six-month contract-to-hire position. You will primarily support our offices in Catonsville, Annapolis, & Clarksville, and provide backup support to the Baltimore, White Marsh, & Easton offices. You must be able to work flexible hours as needed, be available on call when required, and occasionally work weekends. We usually work 3 to 5 hours overtime a week.

What You Bring

• 3+ years of technical support experience
• Strong Windows, MS Office, Active Directory, and network support skills
• Desk-side support expertise
• PC imaging, re-imaging, encryption validation, and app installation experience
• Hardware/software troubleshooting skills
• Excellent customer service, communication, and documentation skills
• Valid driver’s license, clean driving record, reliable vehicle
• Ability to transport IT equipment between offices
• Willingness to use your cell phone for work communication
• Ability to pass a background check and drug test (excluding marijuana)

Benefits

Visionaire Partners offers a 401(k) with up to 4% match, plus medical, dental, vision, life insurance, disability coverage, FSA options, and more.