Technical Support Engineer, Spanish Speaking

**Overview:** Join Axon and be a Force for Good. As a Technical Support Engineer, Spanish Speaking, you will play a critical role in providing top-notch technical support to customers and partners worldwide, utilizing your exceptional communication skills and technical expertise to resolve software and hardware issues. **Responsibilities:**

• Develop a complete understanding of the Airspace Security Solutions by Dedrone by Axon
• Provide 2nd and 3rd level support for the Dedrone by Axon Product Family to field engineers and customers
• Research and identify solutions to resolve software and hardware issues
• Diagnose and troubleshoot technical issues, including account setup and network configuration
• Take ownership of customer issues reported and see problems through to resolution
• Track internal and external requests and technical issues to resolution, within agreed time limits
• Update, maintain, and monitor customer systems as a full service
• Ensure all requests and issues are properly logged
• Prioritize and manage several open issues at one time
• Document technical knowledge in form of notes and manuals
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Work with engineering and development teams to perform root cause analysis
• Take part in On-call Support and weekend coverage
• *Qualifications:**
• Bachelor's degree in computer science or a related field, or 5+ years relevant work experience preferred
• Previous practical work experience in the field of customer support
• Excellent troubleshooting skills at all levels to be able to identify and quickly resolve issues
• Very good knowledge in networks and Linux
• Strong sense of ownership and urgency
• Ability to work well in a team and enjoy knowledge sharing
• Excellent communication skills with the ability to provide advice to non-technically aware customers
• Willing and able to travel
• Good knowledge about consumer UAV protocols and standards
• Basic knowledge and understanding of RF technology
• Basic understanding of cloud computing solutions
• Drone pilot license in future
• Must pass a Criminal Justice Information Services (CJIS) background check and maintain confidential and highly sensitive information
• US Citizenship is required with the ability to obtain US Government security clearance
• Fluent English & Spanish
• *Benefits:**
• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs
• And yes, we have snacks in our offices
• Benefits listed herein may vary depending on the nature of your employment and the location where you work