Senior IT Support Specialist - VIP Desktop & Cross-Platform

A leading logistics and solutions company based in Bethesda, MD, is looking for a Desktop Technician to support hardware and software needs across a diversified staff. The ideal candidate will have experience with both Mac and Windows operating systems, strong customer service skills, and the ability to manage multiple tasks under pressure. Responsibilities include configuring hardware, tracking trouble tickets, and providing superior end-user support. A Bachelor's degree is preferred along with several years of relevant experience.