What does an IT help desk technician do?

IT help desk technicians resolve technical issues for employees or customers. This includes password resets, software installations, hardware troubleshooting, network connectivity issues, and escalating complex problems to higher support tiers.

What is the career path from IT help desk?

IT help desk is one of the best entry points into tech. Common career paths include: Help Desk → Desktop Support → Systems Administrator → Network Engineer, or Help Desk → IT Support → Cloud Engineer → DevOps Engineer.

What certifications help for IT help desk jobs?

CompTIA A+ is the gold standard for entry-level IT help desk. Other valuable certs include CompTIA Network+, Microsoft 365 Certified, Google IT Support Professional, and ITIL Foundation for service management.

What is the salary range for IT help desk jobs?

Tier 1 (entry): $35k–$50k. Tier 2 (mid): $50k–$65k. Tier 3 (senior/specialist): $65k–$80k+. Lead/supervisor roles can reach $85k–$100k. Location and industry significantly impact pay.

1,458+ JobsUpdated Mar 17, 2026

IT Help Desk Jobs

IT help desk professionals are the backbone of every organization's technology support. From Tier 1 password resets to Tier 3 advanced troubleshooting, IT help desk roles offer a clear career ladder with salaries ranging from $40k at entry level to $80k+ for senior support engineers.

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Salary Range

$0k – $0k

Top Companies

U.S. Navy, 1US01 Alight Solutions LLC, Leidos, McCormick Equipment Company, Inc., Jobs via Dice, CAI +34 more

Job Types

100% Full Time

Top Locations

Washington, District of Columbia, CA, Trappe, Arlington

Work Model

96% On-Site, 4% Hybrid

Experience Levels

64% Mid Level, 16% Junior, 10% principal

We found 1,458 it help desk jobs currently hiring in locations including Washington, District of Columbia, CA, Trappe. Salaries range from $0k to $0k based on experience, location, and company size. Work arrangements include On-Site (96%), Hybrid (4%). Top employers include U.S. Navy, 1US01 Alight Solutions LLC, Leidos and 37 other companies.

Companies Hiring for IT Help Desk Jobs

U.S. Navy7 jobs

1US01 Alight Solutions LLC2 jobs

Leidos2 jobs

McCormick Equipment Company, Inc.2 jobs

Jobs via Dice2 jobs

CAI1 job

+34 more companies hiring. Sign up to see all.

Career Path & Salary Progression

Intern

Salary varies

1 job

Junior

$0k–$0k

8 jobs

Mid Level

$0k–$0k

32 jobs

Staff

Salary varies

1 job

Latest Jobs Added

Bilingual Italian/English Service Desk Analyst

CAI

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IT Help Desk Jobs

Companies Hiring for IT Help Desk Jobs

Career Path & Salary Progression

Latest Jobs Added

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