IT Support Technician Clearbrook - VA - Virginia

Clearbrook VA

Job Description

>> Knowledge of trouble shooting of desktops, Printers

>> Working experience in warehouse, Distribution center

>> Basic Knowledge of network trouble shooting

>> Point of Contact for Shepherdsville location

>> Train all new onboards on Mckesson knowledge and procedures as well as proprietary software(scale server)

>> Responsible for troubleshooting, installation, maintenance, and service on designated equipment

>> Daily routine checkup of all printers in warehouse (300) and workstations (156)

>> provide Maintenance and disposal of asset and tracking the inventory of the End user devices

>> Deploy EUC devices and Equipment with the defined SLA

>> Troubleshoot and fix issues with laptops, printers and Mobile

>> IT Stockroom Management

>> respond to customer inquiries regarding technical issues and management of escalations

>> handle customers complaints and ensure customer satisfaction during closure

>> work closely with the operations team at Shepherdsville and provide guidance as to technical issues how to avoid them

>> also provide guidance on how to make operations more efficient from a technological point

Requirements

>> 10-12 years of experience in IT support roles

>> Experience working in a warehouse or distribution center

>> ServiceNow experience