Information Technology Support Specialist

Local candidates only; no relocation assistance provided. (Greensboro, NC)

Must be legally authorized to work in the U.S. without sponsorship.

Full-time – no remote work.

Summary

Tech-savvy problem solver. Thrives in a fast-paced environment. Solve IT challenges, (security & efficiency).

Responsibilities: Lead IT Rollouts – Oversee hardware and software implementations, ensuring seamless integration of PCs, laptops, printers, and mobile devices.

Manage IT Support Tickets – Monitor and resolve IT issues efficiently, escalating when necessary.

Maintain Servers & Storage – Install, configure, and secure enterprise storage systems and servers.

Ensure IT Security – Implement security protocols, manage updates, and safeguard company data with best-in-class cybersecurity measures.

User Support & Training – Manage user accounts, provide IT support, and educate employees on best practices.

Monitor IT Performance – Identify recurring issues, analyze system health, and recommend improvements.

IT Asset Management – Procure and maintain IT assets and supplies for uninterrupted operations.

Collaborate on Process Improvements – Work with stakeholders to optimize IT workflows and security protocols.

Experience

5 years IT infrastructure expertise, including: Troubleshooting PCs, printers, and handheld scanners

Windows client/server management, Active Directory, and DNS, LAN technologies (TCP/IP, VLANs, Ubiquiti/Aruba networks), Internet security (VPN, Fortinet firewall, antivirus, network monitoring)

Virtual client support (Citrix) and ESXi, Manufacturing experience a plus. M365 administration experience, including Office Suite, Exchange, Teams, SharePoint, and Entra ID.

Strong communication skills with the ability to support users at all levels and collaborate with vendors and global teams. Willingness to work off-hours and be on call as needed.

Education

Undergraduate degree in IT or related field and/or 5+ years of hands-on IT experience.

Why Join Us?

Make a direct impact by improving IT efficiency and security.

Work with cutting-edge technology in a dynamic environment.

Collaborate with a team that values problem-solving, innovation, and teamwork. If you're ready to advance your IT career and be a key player in maintaining a strong infrastructure.