Customer Service Executive – Back Office (Chat Support Non-Voice Process)

Role Overview

We are seeking proactive Customer Service Executives for a non-voice, chat-based support role. This is a high-growth opportunity for individuals who excel at written communication and want to build a career in back-office operations and customer experience. You will be responsible for providing seamless, professional support to our customers while maintaining high satisfaction standards.

Key Responsibilities

• Chat Support: Handle real-time customer queries via chat with accuracy and professional etiquette.
• Multi-tasking: Manage multiple chat conversations simultaneously without compromising on quality.
• End-to-End Resolution: Provide clear information on both service and sales-related inquiries.
• Compliance: Adhere to SOPs, SLAs, and performance metrics to ensure consistent service delivery.
• Data Management: Maintain accurate records of customer interactions within our internal systems.

Eligibility Criteria

• Experience: Open to both Freshers and experienced candidates.
• Education: 10+3 Diploma, HSC, or Graduate in any stream.
• Communication: Exceptional written English skills (C1 level preferred) with a focus on grammar and tone.
• Tech Savvy: Good typing speed and familiarity with MS Office/Email handling.
• Flexibility: Must be comfortable with 24/7 rotational shifts, including night shifts.

Compensation & Benefits

• Salary: ₹26,000 – ₹36,000 CTC per month.
• Work-Life Balance: 5-day work week.
• Perks: Night shift allowance, one-way cab facility, and full benefits (PF, Insurance, Gratuity).
• Relocation: 5 days of accommodation provided for outstation candidates.

Skills: chat support,english communication,communication,non-voice process,customer,customer service,english,night shift