In this role at Trackier, you will be responsible for serving as the primary point of contact during client onboarding. Your key responsibilities will include managing support tickets, resolving technical issues, conducting client training sessions, and providing product demonstrations. Additionally, you will document solutions, maintain a knowledge base, research and debug client implementation challenges, guide clients through the SDK integration process, and validate implementations.

You will collaborate with the engineering team for issue escalation, contribute to product documentation and guides, work closely with Support, Product, and Engineering teams, and participate in workflow optimization. Sharing insights for product improvement and supporting knowledge sharing initiatives will also be part of your role.

Furthermore, you will lead end-to-end customer onboarding, ensuring smooth integration of SDKs, APIs, and platform tools. This will involve conducting kick-off calls, gathering client requirements, and building customized onboarding project plans. Collaboration with the Product, Tech, and Account Management teams to resolve integration and setup challenges will also be essential. Your main goal will be to ensure customers achieve their first success milestone within defined SLA timelines.

Qualifications Required:

• Minimum 4+ years of experience in implementation or client support within SaaS environments
• Understanding of mobile app development (iOS/Android) fundamentals
• Basic knowledge of REST APIs and ad technologies
• Working knowledge of attribution methodologies
• Experience with technical troubleshooting
• Bachelor's degree in Computer Science or equivalent practical experience

Who you are

• Fluent in English (verbal and written)
• Ability to self-manage time and prioritize tasks effectively
• Strong problem-solving skills
• Detail-oriented with a service mindset
• Ability to work well in a fast-paced environment and multitask efficiently
• Team player with excellent communication and presentation skills
• Clear ability to explain technical concepts
• Patient and empathetic approach to client needs
• Female candidates are preferred

Please note that Trackier offers medical insurance, follows a 5-day working culture, provides a best-in-industry salary structure, and sponsors trips for its employees. In this role at Trackier, you will be responsible for serving as the primary point of contact during client onboarding. Your key responsibilities will include managing support tickets, resolving technical issues, conducting client training sessions, and providing product demonstrations. Additionally, you will document solutions, maintain a knowledge base, research and debug client implementation challenges, guide clients through the SDK integration process, and validate implementations.

You will collaborate with the engineering team for issue escalation, contribute to product documentation and guides, work closely with Support, Product, and Engineering teams, and participate in workflow optimization. Sharing insights for product improvement and supporting knowledge sharing initiatives will also be part of your role.

Furthermore, you will lead end-to-end customer onboarding, ensuring smooth integration of SDKs, APIs, and platform tools. This will involve conducting kick-off calls, gathering client requirements, and building customized onboarding project plans. Collaboration with the Product, Tech, and Account Management teams to resolve integration and setup challenges will also be essential. Your main goal will be to ensure customers achieve their first success milestone within defined SLA timelines.

Qualifications Required:

• Minimum 4+ years of experience in implementation or client support within SaaS environments
• Understanding of mobile app development (iOS/Android) fundamentals
• Basic knowledge of REST APIs and ad technologies
• Working knowledge of attribution methodologies
• Experience with technical troubleshooting
• Bachelor's degree in Computer Science or equivalent practical experience

Who you are

• Fluent in English (verbal and written)
• Ability to self-manage time and prioritize tasks effectively
• Strong problem-solving skills
• Detail-oriented with a service mindset
• Ability to work well in a fast-paced environment and multitask efficiently
• Team player with excellent communication and presentation skills
• Clear ability to explain technical concepts
• Patient and empathetic approach to client needs
• Female candidates are preferred

Please note that Trackier offers medical insurance, follows a 5-day working culture, provides a best-in-industry salary structure, and sponsors trips for its employees.