Program Manager / Director - Delivery Excellence

Role Overview:

You will be responsible for leading the application delivery process, ensuring the performance and stability of various projects related to application development. Your role will involve overseeing multi-portfolio IT service delivery management, program project planning, execution delivery management, and stakeholder business partnering.

Key Responsibilities:

• End-to-end delivery and performance of Application Development Projects.
• Governing application development, enhancements, production support, and system integration.
• Ensuring platform functional stability, scalability, and performance to meet business needs.
• Driving end-to-end execution of data transformation initiatives across multiple workstreams.
• Monitoring progress, managing risks and issues, and ensuring timely delivery of milestones.
• Coordinating cross-functional teams including data engineers, architects, analysts, and business stakeholders.
• Overseeing delivery of associated insurance applications such as rating engines, portals, document management, and integrations.
• Defining and enforcing SLAs, KPIs, OLAs for development, support, and operational services.
• Governing incident, problem, and change management to reduce defects and MTTR.
• Driving service reliability engineering (SRE) culture to enhance resiliency.
• Developing and maintaining comprehensive project plans, delivery roadmaps, and execution strategies.
• Defining scope, timelines, milestones, and resource requirements for data transformation programs.
• Aligning project goals with business objectives and technical feasibility.
• Acting as a senior engagement leader with global IT, product, and insurance operations executives.
• Serving as the primary point of contact for program stakeholders.
• Engaging underwriting, claims, billing, and distribution leaders to align service delivery with business goals.
• Providing executive-level reporting on delivery performance, risks, and outcomes.
• Managing expectations and ensuring alignment across business and technical teams.
• Handling escalations with diplomacy.

Qualifications Required:

• Experience in leading application delivery and performance.
• Strong project management skills with a focus on data transformation initiatives.
• Ability to coordinate cross-functional teams and engage with stakeholders effectively.
• Experience in overseeing IT service delivery management, including SLA enforcement and incident management.
• Excellent communication and reporting skills, with the ability to manage expectations and align business goals with technical teams. Role Overview:

You will be responsible for leading the application delivery process, ensuring the performance and stability of various projects related to application development. Your role will involve overseeing multi-portfolio IT service delivery management, program project planning, execution delivery management, and stakeholder business partnering.

Key Responsibilities:

• End-to-end delivery and performance of Application Development Projects.
• Governing application development, enhancements, production support, and system integration.
• Ensuring platform functional stability, scalability, and performance to meet business needs.
• Driving end-to-end execution of data transformation initiatives across multiple workstreams.
• Monitoring progress, managing risks and issues, and ensuring timely delivery of milestones.
• Coordinating cross-functional teams including data engineers, architects, analysts, and business stakeholders.
• Overseeing delivery of associated insurance applications such as rating engines, portals, document management, and integrations.
• Defining and enforcing SLAs, KPIs, OLAs for development, support, and operational services.
• Governing incident, problem, and change management to reduce defects and MTTR.
• Driving service reliability engineering (SRE) culture to enhance resiliency.
• Developing and maintaining comprehensive project plans, delivery roadmaps, and execution strategies.
• Defining scope, timelines, milestones, and resource requirements for data transformation programs.
• Aligning project goals with business objectives and technical feasibility.
• Acting as a senior engagement leader with global IT, product, and insurance operations executives.
• Serving as the primary point of contact for program stakeholders.
• Engaging underwriting, claims, billing, and distribution leaders to align service delivery with business goals.
• Providing executive-level reporting on delivery performance, risks, and outcomes.
• Managing expectations and ensuring alignment across business and technical teams.
• Handling escalations with diplomacy.

Qualifications Required:

• Experience in leading application delivery and performance.
• Strong project management skills with a focus on data transformation initiatives.
• Ability to coordinate cross-functional teams and engage with stakeholders effectively.
• Experience in overseeing IT