Program Manager / Director - Delivery Excellence

Experience- 15 to 25 Lac

Job Location-Greater Noida

Application Delivery Leadership:

• End-to-end delivery and performance of Application Develoment Projects.
• Govern application development, enhancements, production support, and system integration.
• Ensure platform functional stability, scalability, and performance to meet business needs.
• Drive end-to-end execution of data transformation initiatives across multiple workstreams.
• Monitor progress, manage risks and issue, and ensure timely delivery of milestones.
• Coordinate cross-functional teams including data engineers, architects, analysts, and business stakeholders

Multi-Portfolio IT Service Delivery Management:

• Oversee delivery of associated insurance applications (rating engines, portals, document mgmt., integrations).
• Define and enforce SLAs, KPIs, OLAs for development, support, and operational services.
• Govern incident, problem, and change management; reduce defects and MTTR. Drive service reliability engineering (SRE) culture to enhance resiliency

Program Project Planning:

• Drive end-to-end execution of data transformation initiatives across multiple workstreams.
• Develop and maintain comprehensive project plans, delivery roadmaps, and execution strategies.
• Define scope, timelines, milestones, and resource requirements for data transformation programs.
• Align project goals with business objectives and technical feasibility.
• Execution Delivery Management:
• Drive end-to-end execution of data transformation initiatives across multiple workstreams.
• Monitor progress, manage risks and issues, and ensure timely delivery of milestones.
• Coordinate cross-functional teams including data engineers, architects, analysts, and business stakeholders.

Stakeholder Business Partnering:

• Act as senior engagement leader with global IT, product, and insurance operations executives.
• Act as the primary point of contact for program stakeholders.
• Engage underwriting, claims, billing, and distribution leaders to align service delivery with business goals.
• Provide executive-level reporting on delivery performance, risks, and outcomes.
• Manage expectations and ensure alignment across business and technical teams.
• Manage escalations with diplomatic