Call Center Retention Specialist
Coforge Ltd.Role Overview
Coforge Ltd. is hiring a entry-level Call Center Retention Specialist. This is a full-time role in Charleston. Full responsibilities, required qualifications, and the apply link are listed in the description below.
Resume Keywords to Include
Make sure these keywords appear in your resume to improve ATS scoring
Sign up free to auto-tailor your resume with all these keywords and get a higher ATS score
Job Description
Job Title: Call Center Retention Specialist
Location: Onsite – South Charleston, WVPay Rate: $17/hr + BenefitsShift Timing: Monday to Friday, between 8:00 AM – 8:00 PM EST
Job Description
Key Responsibilities
- Promote and retain company products and services.
- Handle inbound and outbound retention-related calls.
- Negotiate and process save/service order requests effectively.
- Deliver exceptional customer service over the phone.
- Maintain a patient, tactful, and efficient approach when interacting with customers.
- Clearly explain applicable fees, policies, and adjustments.
- Identify customer needs and recommend suitable product and service options.
- Follow structured call flows to enhance overall customer experience.
- Demonstrate strong active listening and problem‑solving skills.
- Meet performance metrics including call quality, retention rate, and customer satisfaction.
Required Experience Skills
- Prior experience in customer retention, sales, or upselling roles.
- Minimum 1 year of call center experience required.
- Strong communication and negotiation skills.
- Ability to work in a fast‑paced, customer‑focused environment.
- Excellent interpersonal skills with a customer-first mindset.
- Ability to multitask while maintaining accuracy and professionalism.
Frequently Asked Questions
How do I apply for the Call Center Retention Specialist position at Coforge Ltd.?
Use the Apply button above to submit your application directly to Coforge Ltd.. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Call Center Retention Specialist position at Coforge Ltd. located?
This position is based in Charleston. Coforge Ltd. has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Call Center Retention Specialist at Coforge Ltd. earn?
Coforge Ltd. has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Call Center Retention Specialist role at Coforge Ltd. posted?
This role was posted on April 23, 2026 (52 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
Is the Call Center Retention Specialist role at Coforge Ltd. entry-level?
Yes. This is an entry-level position. Strong candidates typically have 0-2 years of relevant work experience, internships, or significant project work. Read the full description for any specific qualification requirements Coforge Ltd. has listed.
AI-powered job search
Get every job scored to your resume
Upload your resume and get jobs ranked, your resume tailored, and employee contacts found automatically.
Get Started FreeNo credit card to start