Job Description - Infrastructure Support Engineer (AWS/Azure)

Experience: 6 - 10 Years

About The Role

We are looking for highly skilled Infrastructure Support Engineers with strong hands-on experience in AWS and/or Azure infrastructure operations and support. The ideal candidate should have expertise in handling cloud infrastructure incidents, troubleshooting production issues, managing cloud resources, and supporting enterprise-scale environments.

This is strictly an Infrastructure Support role. Candidates with purely DevOps-focused profiles should not be considered; however, practical exposure to DevOps tools and CI/CD environments is desirable.

Excellent communication skills and strong experience in ITSM/ITIL processes are mandatory.

Key Responsibilities

Cloud Infrastructure Support

• Provide L2/L3 support for AWS and Azure cloud infrastructure environments.
• Monitor, troubleshoot, and resolve cloud infrastructure incidents and operational issues.
• Handle cloud-related tickets, escalations, and service requests within SLA timelines.
• Perform root cause analysis (RCA) for recurring issues and implement preventive measures.
• Support production environments with high availability and reliability.

Required Technical Skills

• AWS / Azure Administration

Strong Hands-on Experience In

• AWS services such as EC2, IAM, VPC, S3, CloudWatch, Auto Scaling, Load Balancers, Route53, EKS, AMI management, and Security Groups.
• Azure services such as Virtual Machines, Azure AD, VNets, Storage Accounts, NSGs, Monitoring, Load Balancers, and AKS.
• Infrastructure monitoring, troubleshooting, and operational support.
• Security, access management, and cloud governance.
• CI/CD Support & Troubleshooting

Hands-on Experience Troubleshooting CI/CD Pipeline And Deployment-related Issues, Including

• Build failures
• IAM permission issues
• CodeDeploy deployment failures
• Artifact not found errors
• Environment variable configuration issues
• Docker build/push failures
• Timeout and source stage failures
• Infrastructure provisioning failures
• Deployment health check failures

Exposure to tools such as Jenkins, GitHub Actions, Azure DevOps, GitLab CI/CD, or similar platforms is preferred.

• User & Access Management

Strong Experience In

• IAM roles and permissions management
• Policy creation and troubleshooting
• Cross-account access configuration
• MFA enforcement
• Credential rotation and security compliance
• Resolving conflicting policies and access-related issues
• Managing IAM limits and role assignments
• Patching & Maintenance

Hands-on Experience In

• OS patching and package updates on cloud-hosted servers
• Updating installed software and enterprise applications
• Managing web server upgrades (Apache, Nginx)
• Database patching and maintenance (MySQL, PostgreSQL)
• Middleware and application updates
• Security patch management and vulnerability remediation
• Infrastructure Upgrades

Experience In Planning And Executing

• OS upgrades (Windows/Linux)
• Application upgrades (e.g., Java 8 to Java 17)
• Database upgrades (e.g., MySQL 5.7 to 8)
• Storage upgrades (EBS/S3/Azure Storage)
• Kubernetes/EKS/AKS version upgrades
• AMI upgrades
• Auto Scaling enhancements
• Load Balancer migrations/upgrades
• Security protocol upgrades (TLS 1.1 to TLS 1.2/1.3)
• ITSM / ITIL Process Management

Strong working knowledge of ITSM and ITIL best practices, including:

• Incident Management
• Problem Management
• Change Management
• Release Management
• SLA adherence and operational governance
• Ticketing tools such as ServiceNow, Remedy, JIRA, etc.

Required Qualifications

• 6 to 10 years of experience in Cloud Infrastructure Support.
• Strong hands-on expertise in AWS and/or Azure operations support.
• Good understanding of cloud networking, security, monitoring, and troubleshooting.
• Ability to work in production support environments with rotational shifts if required.
• Excellent verbal and written communication skills.
• Strong analytical and problem-solving abilities.

Preferred Skills

• Exposure to scripting using Bash, PowerShell, or Python.
• Basic understanding of DevOps practices and automation tools.
• Experience with Docker and Kubernetes support environments.
• Relevant AWS or Azure certifications are an added advantage.

Important Note

• This role is focused on Infrastructure Support and Cloud Operations.
• Profiles with only DevOps/Automation experience without core infrastructure support exposure will not be considered.
• Candidates must demonstrate strong troubleshooting capabilities and real-time production support experience.