IT Operational Support Specialist

Hiring for IT Operational Support Specialist | Long Term Contract | Remote

Role : IT Operational Support Specialist (L2 / L3) – M&A Integration (India)

Duration : Long Term Contract

Location : India (50% of hours must be worked in Australian time zone)

Overview

Our client is seeking experienced IT Operational Support Specialists (L2 / L3) to join its IT Mergers & Acquisitions (M&A) Operations team, a globally distributed group responsible for supporting large-scale acquisition integrations.

This team plays a critical role in assessing, stabilizing, and integrating IT environments for newly acquired organizations. The role combines hands-on operational support with project-based integration work, ensuring continuity of services from acquisition through full integration into client’s enterprise systems.

Client has recently completed acquisitions totaling ~10,000 employees globally, making this a high-impact, fast-paced environment.

Key Responsibilities

IT Service Operations

Provide L2 / L3 support across infrastructure, applications, and end-user environments during M&A integration

Ensure stability, availability, and continuity of IT services through transition phases

Support both on-prem and cloud environments

Incident & Request Management

Own and resolve incidents and service requests via ServiceNow in line with SLAs

M&A Integration Support

Support infrastructure migrations and security remediation efforts

Assist with operational readiness for major integration milestones

Identify recurring / systemic issues and drive improvements

Partner with internal teams and vendors across acquired entities

Support hardware deployment and supply chain coordination

Microsoft ecosystem (M365, Teams, SharePoint, Azure)

Enterprise infrastructure :

Servers, storage, backup

Endpoints and identity management

ITSM tools (ServiceNow preferred)

Exposure to networking concepts (no deep specialization required)

Soft Skills & Profile Fit

Strong problem-solving and troubleshooting ability (including unknown issues)

Comfortable in ambiguous, evolving environments

Highly organized; able to manage multiple priorities simultaneously

Strong customer-service mindset

Ability to work independently and within a global distributed team

Required Skills : MUSTS

5–8+ years of experience in L2 / L3 IT Support

Experience supporting enterprise environments (5K–10K+ users, global preferred)

Strong hands-on experience with :

End-user support (workstations, identity, M365 tools)

Infrastructure (servers, storage, backup, VDI)

Microsoft ecosystem (Teams, SharePoint, Azure)

Experience working in multi-vendor, global IT environments

Strong communication skills with both technical and non-technical stakeholders

Ability to manage multiple concurrent projects / issues in a fast-paced setting

PLUS

Prior experience supporting M&A integrations or IT transformations

Exposure to both smaller organizations and large enterprise environments

Experience with :

ServiceNow or similar ITSM tools

ITIL-based service management

Cybersecurity and information security practices

Strong documentation skills (Visio diagrams, runbooks, SOPs)