IT Support Specialist - Remote

Hiring for IT Operational Support Specialist | Long Term Contract | Remote

Role: IT Operational Support Specialist (L2/L3) – M&A Integration (India)

Duration: Long Term Contract

Our client is seeking experienced IT Operational Support Specialists (L2/L3) to join its IT Mergers & Acquisitions (M&A) Operations team, a globally distributed group responsible for supporting large-scale acquisition integrations.

This team plays a critical role in assessing, stabilizing, and integrating IT environments for newly acquired organizations. The role combines hands-on operational support with project-based integration work, ensuring continuity of services from acquisition through full integration into client’s enterprise systems.

IT Service Operations

Provide L2/L3 support across infrastructure, applications, and end-user environments during M&A integration

Ensure stability, availability, and continuity of IT services through transition phases

Support both on-prem and cloud environments

Own and resolve incidents and service requests via ServiceNow in line with SLAs

M&A Integration Support

Support infrastructure migrations and security remediation efforts

Support hardware deployment and supply chain coordination

Microsoft ecosystem (M365, Teams, SharePoint, Azure)

Servers, storage, backup

ITSM tools (ServiceNow preferred)

Exposure to networking concepts (no deep specialization required)

Strong customer-service mindset

5–8+ years of experience in L2/L3 IT Support

~ Experience supporting enterprise environments (5K–10K+ users, global preferred)

~ Strong hands-on experience with:

• End-user support (workstations, identity, M365 tools)
• Infrastructure (servers, storage, backup, VDI)
• Microsoft ecosystem (Teams, SharePoint, Azure)
• Experience working in multi-vendor, global IT environments
• Strong communication skills with both technical and non-technical stakeholders
• Ability to manage multiple concurrent projects/issues in a fast-paced setting

Prior experience supporting M&A integrations or IT transformations

Experience with:

ServiceNow or similar ITSM tools

ITIL-based service management

Cybersecurity and information security practices