It Operational Support Specialist

Hiring for IT Operational Support Specialist | Long Term Contract | Remote Role: IT Operational Support Specialist (L2/L3) – M&A Integration (India) Duration: Long Term Contract Location: India (50% of hours must be worked in Australian time zone) Overview Our client is seeking experienced IT Operational Support Specialists (L2/L3) to join its IT Mergers & Acquisitions (M&A) Operations team, a globally distributed group responsible for supporting large-scale acquisition integrations. This team plays a critical role in assessing, stabilizing, and integrating IT environments for newly acquired organizations.

The role combines hands-on operational support with project-based integration work, ensuring continuity of services from acquisition through full integration into client’s enterprise systems. Client has recently completed acquisitions totaling ~10,000 employees globally, making this a high-impact, fast-paced environment.

Key Responsibilities IT Service Operations Provide L2/L3 support across infrastructure, applications, and end-user environments during M&A integration Ensure stability, availability, and continuity of IT services through transition phases Support both on-prem and cloud environments Incident & Request Management Own and resolve incidents and service requests via Service Now in line with SLAs M&A Integration Support Support infrastructure migrations and security remediation efforts Assist with operational readiness for major integration milestones Identify recurring/systemic issues and drive improvements Partner with internal teams and vendors across acquired entities Support hardware deployment and supply chain coordination Microsoft ecosystem (M365, Teams, Share Point, Azure) Enterprise infrastructure: Servers, storage, backup Endpoints and identity management ITSM tools (Service Now preferred) Exposure to networking concepts (no deep specialization required) Soft Skills & Profile Fit Strong problem-solving and troubleshooting ability (including unknown issues) Comfortable in ambiguous, evolving environments Highly organized; able to manage multiple priorities simultaneously Strong customer-service mindset Ability to work independently and within a global distributed team Required Skills: MUSTS 5–8+ years of experience in L2/L3 IT Support Experience supporting enterprise environments (5 K–10 K+ users, global preferred) Strong hands-on experience with: End-user support (workstations, identity, M365 tools) Infrastructure (servers, storage, backup, VDI) Microsoft ecosystem (Teams, Share Point, Azure) Experience working in multi-vendor, global IT environments Strong communication skills with both technical and non-technical stakeholders Ability to manage multiple concurrent projects/issues in a fast-paced setting PLUS Prior experience supporting M&A integrations or IT transformations Exposure to both smaller organizations and large enterprise environments Experience with: Service Now or similar ITSM tools ITIL-based service management Cybersecurity and information security practices Strong documentation skills (Visio diagrams, runbooks, SOPs)