Manager Quality & Process Excellence

Hello all,

We have an urgent hiring for Band C1: Manager Quality & Process Excellence The Quality & Process Excellence function is to drive quality compliance for client business processes and creating value for clients through lean six sigma based process improvements.

The team manages the entire QA management for client processes from establishing QA methodology for new processes to ensuring compliance to meet and exceed customer standards through continuous improvement.

The team is responsible for driving process improvement and re-engineering across the insurance lifecycle from performing a diagnostic, developing improvement strategy, business case assessment to executing process transformation through stakeholder management and rigorous project management. This team works closely with Insurance Innovation leads to drive the innovation agenda.

Drive process transformation and continuous improvement initiatives for P&C client engagements while building a process excellence culture and ensuring an effective quality program for clients

Candidate Profile

• Minimum 6 years of total work experience with at least 2 years of relevant in BPO / ITES industry
• Must have led process improvement / transformation program with significant savings (with at least 3-4 projects led individually)
• Preferably have mentored GB / BB projects
• Must be a Lean Six Sigma Black Belt trained / certified.
• Minimum 1 year in current role / assignment
• Insurance domain knowledge preferred
• Graduate degree is a must

Please apply or share cv to janet.yazokie@spes.in