Desktop Support Specialist

💻 Desktop/ Technical Support Analyst

📍 Location: Victoria, BC (Fully Onsite)

⏳ Duration: 6-Month Contract with Strong Potential for Permanent Conversion

Our client is seeking a hands-on Desktop Support Analyst to join their Victoria-based team on a 6-month contract with an excellent opportunity to transition into a permanent role. This is a fully onsite position supporting a dynamic multi-entity environment across the aviation, agriculture, and family office sectors. The ideal candidate is customer-focused, proactive, and enjoys providing end-to-end technical support while working in a collaborative environment.

Key Responsibilities:

• Provide onsite desktop and end-user support across multiple business entities.
• Manage onboarding and offboarding activities, including user provisioning, hardware setup, and access management.
• Configure, deploy, maintain, and troubleshoot desktops, laptops, mobile devices, and peripherals.
• Diagnose and resolve hardware, software, Microsoft 365, and connectivity issues.
• Manage and prioritize support requests using the Fresh service ticketing system.
• Administer Microsoft 365, including Exchange Online, Teams, SharePoint, and Microsoft Intune.
• Create and manage user accounts, permissions, and group policies within Active Directory.
• Assist with network troubleshooting in a Cisco Meraki environment.
• Maintain accurate technical documentation and follow IT best practices.

Must-Have Qualifications:

• 5–7 years of experience in desktop/end-user support.
• Strong hands-on experience with Microsoft 365, Microsoft Intune, and Active Directory.
• Experience deploying, configuring, and managing devices using Microsoft Intune.
• Experience working with ticketing systems (Fresh service preferred).
• Knowledge of network troubleshooting; Cisco Meraki experience is considered an asset.
• Proven ability to manage multiple priorities across various business units.
• Excellent communication, problem-solving, and customer service skills.
• Comfortable working in a fully onsite, hands-on support environment.

Nice to Have

• Experience supporting multi-entity organizations or managed services environments.
• Background supporting small to mid-sized businesses across diverse industries.