technical support specialist – information technology (IT)

Education: Other trades certificate or diploma. Work setting: Help desk. Private business. Hospitality industry. Spa. Office. Tasks: Give access to computer networks. Respond to users experiencing difficulties with computer. Consult user guides, technical manuals and other documents to research and implement solutions. Provide advice and training to users in response to identified difficulties. Collect, organize and maintain a problems and solutions log for use by other technical support analysts. Participate in the redesign of applications and other software. Provide business systems, network and Internet support to users in response to identified difficulties. Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. Perform Web-server backup and recovery operations. Provide customer service. Manage incidents. Professionalism in customer service. Computer and technology knowledge: Android. iOS. Intranet. Internet. Desktop applications. Communication software. Mac OS. MS Office. MS Windows. SharePoint. Spreadsheet. MS Excel. MS PowerPoint. MS Word. MS Outlook. Security and safety: Criminal record check. Transportation/travel information: Own transportation. Willing to travel. Work conditions and physical capabilities: Fast-paced environment. Repetitive tasks. Manual dexterity. Attention to detail. Sitting. Personal suitability: Accurate. Client focus. Efficient interpersonal skills. Excellent oral communication. Excellent written communication. Initiative. Judgement. Organized. Team player. Ability to multitask. Time management. Honesty. Interpersonal awareness. Screening questions: Do you have experience working in this field?. Do you meet the language requirements listed in the job posting for the position (English or French)?. Experience: 3 years to less than 5 years. Employment terms options: Day. Health benefits: Dental plan. Disability benefits. Health care plan. Paramedical services coverage. Vision care benefits. Financial benefits: Group insurance benefits. Registered Retirement Savings Plan (RRSP). Long term benefits: Maternity and parental benefits. Other benefits: Learning/training paid by employer. Other benefits. Paid time off (volunteering or personal days). Team building opportunities. Travel insurance.