Customer Service Representative

We are looking for a Customer Service Representative to join a busy service-focused team in Ontario on a contract basis with the potential for a permanent opportunity. This opportunity is ideal for someone who enjoys supporting customers, managing documentation, and staying organized while handling a high volume of work. The role will help address a significant claims-related backlog and requires strong communication, sound judgement, and a detail-oriented approach to service.Responsibilities:

• Create and prepare claim-related documents, including member correspondence, consent forms, and supporting letters required for file activity.
• Handle payment processing for claim expenses such as appraisal charges, glass invoices, and report-related fees with accuracy and attention to detail.
• Assist the Total Loss team by assembling and issuing proof of loss documentation to support timely settlements.
• Obtain external records, including police and fire reports, to help move investigations and claim reviews forward.
• Send property damage claim files to legal representatives when requested, ensuring documentation is complete and properly organized.
• Receive, sort, and distribute incoming mail and correspondence to the appropriate files or team members.
• Place outbound calls to members to gather first notice of loss details for claims submitted after hours or through online channels.
• Respond to inbound calls as needed and direct customers efficiently to the correct department based on their needs.