Bilingual Automotive Services Advisor

Bilingual Automotive Services Advisor

Overview

Reporting to the Supervisor, Automotive Services, this role plays a key, multi-functional position within a fleet services operation. The primary responsibility is to handle inbound calls and coordinate vehicle maintenance requests submitted by vendors on behalf of clients and their drivers.

The focus of this role is to ensure the safe and efficient operation of client vehicles while applying sound judgment to manage maintenance costs effectively.

Key Responsibilities

Manage inbound calls from drivers and service vendors regarding maintenance and repair requests

Issue purchase orders for transactions exceeding pre-approved spending limits

Validate that all authorized repairs are necessary for safe vehicle operation and aligned with industry-standard pricing guides

Accurately enter purchase orders and related information into internal systems for tracking and reporting purposes

Process maintenance and repair invoices in a timely manner

Act as a subject matter expert to support internal, client-facing teams on automotive-related questions

Build and maintain strong relationships with vendors; escalate issues when required

Follow up on supplier billing inquiries to ensure resolution

Contribute to special projects and additional responsibilities as assigned

Qualifications & Skills

Bilingual in French and English (mandatory)

Strong knowledge of automotive mechanics (hands-on or theoretical)

Previous experience in automotive, fleet, or related environments is highly preferred

Experience with medium or heavy-duty vehicles is considered an asset

Valid automotive technician certification is an asset

Core Competencies

Strong customer service and communication skills, including a professional phone presence

Solid administrative and organizational abilities with high attention to detail

Ability to manage multiple priorities in a fast-paced environment

Strong problem-solving and analytical skills

Comfortable using Microsoft Office and other systems/tools

Experience working with third-party automotive service guides is an asset

Strong negotiation skills and ability to manage vendor discussions effectively

Positive, team-oriented mindset with a proactive “how can I help” approach

Previous experience in a call center or high-volume environment is an asset